Transport Operator (Sub-contraction & analyst)

March, Cambridgeshire
Knowles Logistics

Job Title: Transport Operator

Location: March

Salary: Competitive

Job Type: Full-time, permanent

Who Are Knowles;

We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider.

Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK.

Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that’s not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities.

This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact.

The Role

To Build and maintain a healthy sub-contraction pool that meets business delivery demands whilst keeping costs to a minimum. Ensuring a strong rapport with each sub-contractor is maintained through both verbal and electronic communications to achieve maximum customer service. Generating detailed reports to help identify improvement areas within the transport functions.

Requirements

• Minimum of 1 years’ experience as in a fast paced transport or logistics environment
• Numerate – Ability to work with numerical data
• Highly competent with PC literate – Good working knowledge of Microsoft Word, Excel, PowerPoint and Transport IT/ web based systems
• Excellent customer service and administration skills
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Be flexible in your approach to work and hours
• Good UK Graphical Knowledge
• Reliable in approach to work and adaptable to fit into different teams and environments
• Professional in appearance and manner
• Adaptable to change and a strong team player
• Ensure all requests for Customer orders are processed in a timely manner and are updated in the systems with all relevant details
• Maintenance of a strong Sub-Contractor list throughout the year, with a minimum percentage of KTL loads covered
• Ensure all transport Analytical reports are completed in a timely manner

Role:

Effective and efficient planning of Sub-Contractor activity throughout the year by:

• Strong and clear communication of the Customers’ requirements to the Sub-Contractor both verbally and in writing
• Promptly answering enquiries over the telephone in a professional manner and via email where necessary
• Speaking to the third party and/customers to understand any concerns or with any delivery or planning activities
• Working with the customer to understand their short and long term forecasts
• Entry of all jobs onto the relevant PC and web based systems
• Reporting any concerns to the Customer Services team
• Working in tandem with other departments such as Warehouse/Transport to understand the sub-contractor requirements
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations
• Attend customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting should any questions arise
• Maintain and improve agreed Analytical reports to help identify areas within the transport function that could be more efficient

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to your line manager

If this is you please click Apply and attach your CV and we will be in touch

Candidates with experience or relevant job titles of; Logistics Manager, Distribution Controller, Fleet Manager, Transport Manager, Logistics Supervisor, Transport Supervisor, Logistics Coordinator, Transportation Manager, Freight Manager, Transport Planner, Supply Chain Controller, Cargo Manager, Transport Coordinator, Shipment and Logistics Manager, Distribution Coordinator, Transport Operations Manager, Supply Chain Coordinator will all be considered.