Techbar Support Engineer (SC Cleared)

Gloucester, Gloucestershire
Project Recruit

Techbar Support Engineer (SC Cleared)

Our client, a leading global supplier for IT services, requires an experienced Techbar Support Engineer with active UK SC Clearance to be based in their client’s office in Gloucester, UK.

This is a fully onsite role.

This is a 6+ month temporary contract, to start ASAP.

Day rate: Competitive Market rate.

Job Purpose:

• Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users
• The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity
• Implementation and maintenance of IT Infrastructure to meet the operation and project need

Key Responsibilities:

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, Printers and mobile phones
• Managing incident queues
• Handling calls with customers, VIP user management
• Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD – Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement
• Unpacking and repackaging of Laptop/Desktop delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image
• Providing Tech-Bar support for users queries/technical resolution
• Hardware Asset and CDM management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup
• Managing the IT kit retirement and moving the device to disposal area
• Printers – providing primary support including replacing consumables
• Active Directory group management, account unlocks and password resets

Key Requirements:

• Experience to troubleshoot issues on Windows 10 Operating systems
• Knowledge in installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps
• Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory
• Desktop support experience on Microsoft Managed desktop environment
• ITIL certifications or process knowledge

• Active SC clearance is mandatory

• Proven ability to work well with technical and non-technical staff across numerous areas
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualisation and environments ability to understand Intune administration
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have customer service experience
• Proven strong written and verbal communication and interpersonal skills
• Self-motivated and willingness to learn

Special working conditions:

• This is 100% onsite role (candidate should be ready to work from office location at Gloucester every day)
• Should be ready to work in out of hours (based on Oncall requirement)
• Candidate should have full UK driving license and ready to travel
• Candidate should have UK Full Driving License as the associate is required to travel within multiple customer sites to support users as per requirement (approx. within 25 miles range)
• Major travel will be within the site only to travel from one building to another

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.