Specialist Engineer (NMC NOC)

Reading, Oxfordshire
M Group Services Limited T/A Magdalene Limited

To support our growing company we are on the search for NMC Engineers

We are looking for a skilled NMC Engineer to join our team. This role plays a crucial part in managing our strategic network and ensuring seamless service handovers. Key responsibilities include troubleshooting, resolving issues, and maintaining strong communication with customers and internal/external stakeholders. If you are passionate about delivering top-notch service within SLA timescales and thrive in a 24/7 shift environment, we want to hear from you.

Location – Warwick

Key accountabilities and Decision Ownership

• Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs.
• Working to customer SLAs and managing their expectations
  • Providing customer with a single point of contact
  • Managing1stlevel escalations.
• Undertake or support rapid restoration of network fault resolution within SLA
  • Prior to critical servicefailure where possible
  • Agreeing deadlines with the customer for remote site fault fixes
  • Ensuring that 3rdPartyteam remain within agreed fault management guidelines
  • Ensure zero service penalties are incurred
• Take an overall pro-active responsibility for the technical support / issues arising within the environment atData Centres, working with associated Service Desks to ensure the correct action for an incident is taken andposted to the correct resolving agency
  • To include all necessary diagnostics / impact assessments
• To investigate network problems identified using pro-active management tools
  • Where possible before criticalservices are impacted
• Ensure that incidents are escalated according to the Operational Procedures document, as required
• Build and maintain trusted relationships with key customer stakeholders

Core Competencies, Knowledge and Experience

• Understanding of networkmanagementand use of Network Management Platform tools
• Proven track record of successfully prioritising simultaneous activities within SLA
• Proven track record in complex deliveryof multiple teams and interfaces
• Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
• Must be PC literate and competent with Word/Excel/Visio/MS Project
• Excellent communication skills

Technical/Professional qualifications

• Recognised technical courses on related technical products and services
  • CCNA minimum

• Approved best practise qualifications such as ITIL, ISO
• Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services / Network
• This last one would be advantageous, but appreciated may not be readily available

About The Company

Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

• 25 days annual leave plus bank holidays
• 4% matched pension scheme
• 2 x salary life assurance
• Access to our staff discount portal
• Health Cash Plan
• Cycle to Work scheme
• Employee assistance programme
• Recruitment referral scheme
• Payroll giving
• Enhanced Family Leave

Inclusiveness

As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

As a gold award holder under theArmed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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