Sales Coordinator

Eye, Suffolk
Hales Group
A role as a Sales Coordinator / Estimator has arisen with our client to drive the planned development and further build on their significant investment to date. The successful candidate will join an established team responsible for managing opportunities in an international marketplace, assessing and preparing technical quotations and working with the wider team to bring these to a successful conclusion within the Company’s pricing policies and procedures. This is a key role and forms an important part of delivering the companies long-term strategic plan.

Hours: Monday to Friday – 9.00am till 5.00pm

Salary: Highly competitive and aligned with current market rates.

Duties Include:

• Review customer enquiries to identify commercial, technical, and contractual requirements, ensuring risks are minimised.
• Prepare accurate quotations using pricing systems, approved documentation, and company pricing policies.
• Ensure all quotes align with agreed pricing structures, discounts, and terms of trade.
• Check and validate incoming orders, resolving any discrepancies before processing.
• Work closely with the Sales team to deliver timely and accurate proposals.
• Maintain up-to-date and accurate records within the CRM system, ensuring strong data quality.
• Track and report on sales activity, KPIs, and lead status.
• Liaise with internal departments and distributors to confirm customer specifications and requirements.
• Support order processing and handover, ensuring all necessary information is complete and accurate.
• Keep organised records of pricing, costs, and quotation data.

Additional Responsibilities:

• Maintain customer confidentiality and professional standards at all times.
• Contribute to continuous improvement and quality standards (ISO 9001).
• Ensure compliance with company policies and health & safety requirements.
• Provide general administration support and assist with additional duties as required.

Attributes & Experience:

• Strong interpersonal, communication, and teamwork skills
• Highly organised with excellent attention to detail and administrative ability
• Commercially aware with a customer and distributor-focused approach
• Able to work under pressure and meet tight deadlines
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams
• Proven experience in an internal sales or sales administration role
• Solid understanding of sales processes and administration
• Strong written and verbal communication skills
• Educated to A-Level standard (or equivalent experience) in English and Maths
• Positive, proactive attitude with a strong work ethic
• Ability to influence, support, and mentor colleagues

Company Benefits:

• Company Pension – 4% company contributions, rising to 6% after 5 years’ service.
• Life Assurance provided at 3x basic salary.
• Sage Employee Benefits – A wide range of exclusive discounts across high street brands, including holidays, days out and meals.
• Access to health and wellbeing tools.
• GP on Demand, Confidential helplines and one-to-one counselling.
• 23 days holiday, rising to 25, plus bank holidays.
• Free onsite parking

For more information regarding this role, please call (phone number removed) or email you most recent CV to (url removed)