Repairs Project Manager (Occupied Housing)

Buckingham, Buckinghamshire
Carter & Reeve Recruitment

Our client is an established not-for-profit organization that specialize in providing homes for local communities. Due to expansion, they are now actively seeking to hire an experienced Repairs Project Manager.

As the Repairs Project Manager, you will be responsible for the delivery of day-to-day repairs or minor project related work intended to protect or improve the homes of their customers. You will work closely with tenants, senior managers and staff to deliver excellent, cost-effective building maintenance and improvement services.

The Repairs Project Manager will be readily available and eager to assist customers in a range of different scenarios, using your technical skill and experience to ensure that tenants are kept safe and their homes are well maintained.

Repairs Project Manager Responsibilities:

• Work with the Repairs Manager to set key performance targets and milestones for allocated projects and monitor agreed deliverables to achieve expected outputs
• Manage day to day work or minor project work to minimise exposure of both financial and health andsafety related risks. Take part in routines during office hours and from time to time outside normal office hours to provide an excellent responsive repair service
• Have a thirst for value for money, ensuring that both large- and small-scale work is delivered againstapproved budgets, or better still, under budget without compromising quality
• Make sure that all work is delivered equitably and fairly and maximises the capital value of assets
• Work closely with the Relationship Team and all other staff and stakeholders to develop and deliver excellent services, putting to use new technologies
• Pursue excellence in all aspects of the repairs service and the wider business
• Make sure our tenant and leaseholders inspire and influence the design, delivery and outcome of everything we do
• Help with making sure our vision, mission and values influence every aspect of our business.
• Have a great approach to customer service putting our customers at the heart of what you do.
• Giving technical advice and support to colleagues, staff and other stakeholders
• Managing specific projects allocated by either mobile technology or manual allocation
• Overseeing the quality of work of contractors making sure we comply with all relevant documentation, standards, good practice and guidance
• Reconciling and settling final accounts and valuations, paying responsive repair invoices, dealingwith contractual disputes, extensions of time and variations and issuing relevant certification
• Providing project update reports and post project reviews
• Providing technical repairs support to both internal and external customers, which will include site visits to inspect work, diagnosing defects, identifying solutions, investigating and resolving complaints and agreeing follow on works, as well as helping with home and estate inspections and mutual exchanges
• Playing your part in an office cover rota to provide appropriate technical cover and handover to the out of hours service
• Being involved in a rota system (usually one week in every nine) to provide ad hoc evening andweekend phone support for contractors and customers when emergency situations arise. This may also require occasional on-site attendance of emergency work e.g. major fires, floods etc. acting on ourbehalf. You may also be required to act as support to other on-call staff where higher-level management input is needed or where escalation is required.

Repairs Project Manager Required Skills Previous Experience:

• Experience having managed large scale and small property related work and delivered works by supervising contractors or in house maintenance staff for a customer focused organisation
• A housing organisation background or similar would be preferable
• Experience of delivering large and small building projects to occupied/domestic homes
• Experience managing budgets and understands value for money
• Negotiating and dispute resolution skills
• Good understanding of best practice within social housing
• IT literate, proficient in Microsoft Word, Outlook, Excel and PowerPoint
• Have relevant qualified background (BTech/HNC/CIOB/RICS/ONC) or equivalent or proven relevant experience
• Have a full, valid driving licence
• Be able to supervise work in any delivery model chosen by the business