The primary goal of this position is to provide a welcoming, effective, and professional reception service to maintain a high standard of front-line customer service. This will ensure that clients and visitors have a positive impression of the company as a well-run, welcoming, and professional business with friendly employees.
Responsibilities:
Taking pride in the appearance of the office, ensuring its cleanliness and tidiness, especially client-facing areas such as the front of house and meeting rooms
Managing and booking meeting rooms, ensuring all meetings run on time.
Arranging refreshments for external meetings and organising
Acting as a first point of contact for all visitors
Ordering couriers and taxis
Managing the centralised company email inbox
Scheduling travel, hotels, and restaurants, as necessary
Counting in, signing for, and packing away deliveries in the proper place
Assisting with training new starters
Making sure the reception team’s daily handover procedures are in place.
Other administrative duties include finishing bills, printing, and binding.
Requirements:
Educated to the A-Level level.
A minimum of two years in a comparable position is preferred.
A solid functional knowledge of Word, Excel, and Outlook in Microsoft Office.
Professionally dressed and presented.
Outstanding interpersonal and communication abilities.
An articulate, assured, and courteous telephone manner.
Flexible and willing to take on a variety of responsibilities and pick up new skills.
Exceptional planning and time-management abilities.