Programme Officer

Tunbridge Wells, Kent
Level Water

Programme Officer

Level Water is a national charity providing opportunities for young disabled people to learn to swim. Our mission is to work in partnership with national and regional organisations to deliver affordable, adapted, high-quality swimming lessons and start a lifelong love of swimming. We are seeking a passionate and experienced Programme Officer to join our dynamic team and drive the continuous growth of our projects by recruiting more sites & swimmers.

Job Summary: The Programme Officer will be responsible for managing the onboarding process of new sites, ensuring they meet our standards, and coordinating the referral of young people and families into our swimming programme.

This role requires excellent organisational and administration skills, strong communication abilities, and a passion for promoting swimming as a lifelong habit.

Key Responsibilities

1. Site Onboarding:
   • Manage the onboarding process for new swimming lesson sites, including liaising with site managers and staff.
   • Ensure that new sites meet all necessary standards and requirements for delivering high-quality swimming lessons.
   • Work with the Training & Development manager to provide training and support to the new site.
   • Manage and maintain the new site pipeline, engaging with new sites as required.
2. Site Management:
   • Develop relationships with existing sites to ensure further opportunities & growth
   • Ensure all sites are invoicing correctly monthly Input all invoices into finance tracker
   • Ensure sites meet their partnership obligations to book swimmers
3. Referral Coordination:
   • Develop and manage the referral system to identify and refer young people and families to appropriate swimming lessons.
   • Work closely with community organisations, schools, and other partners to generate referrals.
   • Maintain accurate records of referrals and ensure timely communication with referred families.
   • Keep the database updated and accurate with referrals, swimmer and application information.
4. Community Engagement:
   • Build and maintain strong relationships with community partners to promote our swimming programs.
5. Administrative Duties:
   • Maintain detailed records of site onboarding processes, referrals, and communications.
   • Prepare and present reports on onboarding and referral activities to senior management.
   • Assist with other administrative tasks as needed to support the smooth operation of the swimming programs.
6. Customer Service:
   • Serve as the main point of contact for families and young people referred to our programs, providing them with information and support.
   • Address any concerns or issues that arise during the onboarding or referral process in a timely and professional manner.
7. Training and Development coordination and support
   • Support the Training & Excellence manager to book training for new and existing sites.

Skills and Experience

• Strong communication skills: Able to respond professionally and empathetically to parent and pool inquiries via phone, email, or in person.
• Exceptional organisational abilities: Capable of managing multiple tasks and prioritising workload effectively.
• Attention to detail: Proven ability to handle data entry, document preparation, and record-keeping with a high degree of accuracy.
• Problem-solving skills: Adept at addressing parent concerns and resolving issues efficiently by sourcing the right information from the right stakeholders.
• Technical proficiency: Familiar with Microsoft Excel, and other administrative tools.
• Team collaboration: Able to work effectively within a team environment while maintaining individual responsibilities
• Self-motivation: Demonstrates a strong personal drive to achieve goals and deliver results independently.