Operations Assistant – PMI Heat

Wigan, Lancashire
Plug Me In
Plug Me In, part of the Calisen Group, is at the forefront of renewable energy solutions, providing cutting-edge heat pump installations and electric vehicle (EV) services. Our Heat division is dedicated to supporting the transition to sustainable heating solutions. We are currently seeking an enthusiastic and detail-oriented Operations Assistant to join our dynamic team.

Key Responsibilities:

Answer and investigate queries from the public, heat pump manufacturers, electricians, and field teams.
Manage applications and redemptions for the Boiler Upgrade Scheme (BUS) Grants, liaise with Ofgem, and resolve related queries.
Register heat pump installations, apply for warranties and insurance guarantees, and prepare customer handover packs.
Assist the Technical Sales Executive in following up on heat pump inquiries and scheduling home assessment surveys and installations.
Track installation jobs, update systems promptly, produce management reports, and coordinate with finance to ensure payments and grant redemptions are processed on time.

What We’re Looking For:

A good standard of general education.
Experience in customer service, with excellent communication and interpersonal skills.
Proficiency in Microsoft Office and email.
Strong organizational and administrative abilities, with an eye for detail.
Ability to work both independently and as part of a team.
Knowledge and experience in the Heat Pump market and infrastructure is desirable, but not essential.

Other Requirements:

Must pass a basic criminal record check.
Proven eligibility to work in the UK.
Able to provide suitable references covering the previous 5 years.