Junior Professional Service Engineer

Planet Recruitment

Position: Junior Professional Services Engineer

LOCATION: Oxford

SALARY: 32,000 – 34,000

Benefits:

• 20+ Days Holiday and rising (plus bank holidays)
• Flexible working (WFH incentives)
• Private medical cover
• Discounted gym membership
• Epic Christmas Parties
• Free Car Parking

Primary Purpose:

This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department.

As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role

To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects

Key Responsibilities – Onsite Helpdesk support – The Desktop team are tasked with supporting, investigating, and resolving our MSP client’s IT related systems and making sure all issues are dealt with in a timely fashion.

• Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely
• Being an escalation point for onsite requirements
• Ensuring all forms of support call are logged in the system and the client is kept updated
• Manage incident and request tickets ensuring established SLA’s are met
• Providing support to our clients
• Help the Management Team with continued business improvements
• Communicate daily to clients/management with open tickets / projects
• Managing the client’s expectations with ongoing tickets
• Ensure all client related problems are logged correctly
• Inform the management team of any tickets requiring escalations
• Working with client’s 3rd party suppliers and vendors when appropriate
• Adhere to all company policies and procedures
• Logging, managing, and resolving client IT issues
• Maintain desktop asset register and configurations
• Undertake any other reasonable duties as required to meet the needs of the business

Key Responsibilities – Professional Service Engineer – Delivering at least 1 – 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work.

• Lead role in project delivery
• Work with other departments, ensuring that everyone is kept up to date pre/during/post project works
• Work alongside the department PM to work within created project plan
• Create a detailed Scope of Work document in line with the project proposal
• Raising concerns and SOW creep
• Ability to be agile during project works should issue arise
• Strong communicator both verbally and written to both internal departments and the wider client base

Person Specification:

Minimum:

• Excellent knowledge in Windows 7/8/10 installation and configuration
• Good working knowledge of PC hardware repairs
• Good knowledge with MacOS installation and configuration
• Good working knowledge of Email Management/Configuration – Exchange 2013/2016, Office365, Intune management and configuration etc
• Good working knowledge of Active Directory – User account creation, group creation, etc
• Comms cabinet patching
• Basic knowledge of VLANs
• Good working knowledge of NTFS permissions

Handovers – SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off

• Minimum of 2 years’ IT experience in a corporate or services environment
• Driving license and own transport
• 2+ years’ experience working with medium-large business

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.