Insurance Claims Administrator

Maidstone, Kent
Lenham Storage Co. Ltd

Insurance Claims Administrator

Job Type: Full Time, Permanent

Location: Lenham, Maidstone

Working Hours: Monday to Friday, 9 am – 5 pm with 1 hour for lunch

Salary: £Competitive

Benefits:

• Employed directly by the company.
• Full time, permanent position after probation period.
• Immediate start.
• Office-based working hours of work Monday to Friday 9 am – 5 pm with 1 hour for lunch.
• No weekend work.
• Extra 1 day’s holiday per year after 5 years’ service, up to a maximum of 5 extra days.
• Very competitive pay rates.
• Contributory pension.
• Refer a Friend scheme of £500 (unlimited referrals).
• PAYE earnings meet all income criteria for mortgages and loans.
• Fantastic working environment.
• Free onsite parking.

At Lenham Storage we value the continuity and stability of our heritage as a family business. We look to build long- term and trusted relationships with our employees, which are often nurtured over many years.

Come and work with a company that has been successfully employing people for over 78 years. We are looking to employ an Insurance Administrator.

The Role – Insurance Claims Administrator:

This is a great opportunity to further your successful career within the insurance industry by being a part of one of the well-known companies based in Lenham! We are actively recruiting a highly dynamic and organised Administrator working for a thriving logistic company that offers full support and training to help grow your insurance career.

As our Insurance Administrator you need to have knowledge of Commercial Insurances. You will have meticulous attention to detail and you will have the ability to work on your own without direction whilst retaining the ability to work well within the team. Able to communicate efficiently, you must be competent using a computer and a knowledge of the fleet industry would be extremely advantageous.

Responsibilities – Insurance Claims Administrator:

• Process and submit Fleet claims, Goods in transit claims, EL/PL claims, directly to insurers not via the broker.
• Maintain databases and spreadsheets covering the cost and frequency of fleet claims, fleet accident reports, goods in transit claims and EL/PL claims.
• Process penalty charge notices their submission and appeal and maintain spreadsheet.
• Process and maintain records of damaged goods covering all Non-Conformance reports raised within the company.
• Maintain client records covering the company’s terms and conditions of trading, insurance uplifts.
• Maintain records of all driver agencies, recovery of Drivers Negligence claims, and insurance driver requirements.
• Maintain of Subcontractor compliance records, this is to include, their insurances, training certificates and risk assessments.
• Assist in maintain the vehicle road fund licenses, Operator Licences, Congestion Charge and Dart charge accounts.
• Assist in the maintenance of the company’s Business Continuity Plan.
• Handle inquiries related to policies, coverage, and claims, providing detailed information and resolving issues in a timely manner.
• Manage policy renewals, including reviewing current policies, negotiating terms with insurers, and communicating changes or updates to policyholders.
• Coordinate with healthcare providers and other third parties to confirm coverage, authorise services, and facilitate direct billing arrangements.
• Prepare and present detailed reports on claims statistics, policy renewals, and insurance costs to management for review and decision-making.
• Conduct audits of insurance policies and claims to ensure compliance with regulatory standards and identify opportunities for cost savings.

Requirements:

• Knowledge of processing Insurance claims, for fleet, goods in transit claims and EL/PL.
• Microsoft Excel programming skills, good working knowledge of Microsoft Word.
• Able to assist in developing and implement efficient administrative procedures to streamline insurance operations.
• Excellent verbal communication and presentation skills.
• Exemplary attention to detail.

Please apply if you have the skills and experience, we require for this position by submitting your most up-to-date CV.

We review every application and if you have not been contacted within ten days, this indicates on this occasion you have been unsuccessful, but we wish you well with your job search.

Please no agencies to contact us with regards to this position.