Head of Partnerships – Home & Motor

Saga Group

Full Time/Part Time/Flexible Working Considered

London Hybrid

As the Head of Partnerships, you will own and proactively drive the overall panel and partnership strategy through trading relationships, commercial governance, and contract management.

Following Saga’s recent announcement to partner with Ageas in early 2026, you will work with our existing partners to optimise our mutually profitable trading performance over 2025, and ensure Ancillary commercial contracts and services are reviewed and structured so as to ensure a seamless transition to Ageas.

Saga’s Home & Motor products serve over 1 million customers and generate c. £300million in NWP. Collaborating with leaders and colleagues across Insurance and the wider Saga group, you will lead the strategic development and management of our Panel, Third Parties, and Ancillary products, supporting our organisational strategy and delivering exceptional experiences for our customers.

Reporting to the COO of Saga Insurance, you will support them as a Certified Function Holder, adhering to the FCA SMCR, Governance and Business Code of Conduct, always acting with integrity and due diligence.

At Saga we offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London or Kent. This role has the requirement of being in our London office twice a month, including frequent travel to our partners’ sites across the UK.

We are happy to consider applicants looking for full time, and part time hours and can discuss this during the recruitment process.

Role Responsibility

As our Head of Partnerships, you will be responsible for strategic oversight of the Home & Motor panel, including panel structure, product development, and insurer pricing/underwriting strategies. You will also be constantly looking for both tactical and strategic opportunities to optimise net rates.

Accountabilities will include:

• Working with our Home and Motor panel to leverage Saga data, develop product and pricing opportunities to secure a profitable 2025 for Saga and our panel and partners
• Leverage Saga capabilities to deliver product, pricing and operational benefits to Saga, our partners and our customers
• Develop a transition strategy with our broader set of Commercial partnerships to facilitate an effective transition to the Ageas affinity arrangement
• Championing Customer Advocacy through panel and supplier management, undertaking root cause analysis of products to understand key drivers behind customer experience/complaints and seek to deliver innovative solutions
• Working closely with the Third Party Claims Management team, to support high-level negotiations and resolution of external supplier relationship issues, including intervention within the claims process where necessary, to protect the Saga brand
• Staying connected with business trends/changes and sharing market insights to enable best practices throughout the business
• Regular attendance at Saga Services Trading Board in an SME capacity and support for other relevant sub-committees
• Leading the Home and Motor panel management team, supporting the development, engagement and wellbeing of the team in line with our culture and values
• Risk identification and management responsibility for all Panel insurer and supplier relationships
• Defining and understanding the data required to inform the refinement of commercial strategies.
• Maintaining and developing management information and financial records and reports
• Representing the Company’s position in contract negotiation at director level with partners, ensuring contracts are prepared to company standards and aligned to corporate governance processes.
• Using knowledge and expertise to make sure the policies and processes underpin delivery of business priorities and are simple, relevant, and inspiring.
• External audit management to ensure full cooperation with Third Parties, leading to an effective conclusion

The Ideal Candidate

As our Head of Partnerships, you would have experience working at Head of/Director level in a branded retail, financial services, or other business environment in a sizeable organisation with an understanding of working in a regulated environment.

Personal Lines Insurance knowledge and a strategic-level understanding of Product Development, Pricing, and Commercial Negotiation are essential. An understanding of personal lines insurance pricing, data enrichment, and utilisation strategies would be an advantage.

Operational skills required include:

• Strategic thinking
• Leadership and Development
• Negotiation
• Commercially astute
• Influencing, Communication and Sales
• Ability to manage multiple priorities and meet challenging deadlines
• Acting with integrity, adhering to FCA Conduct Rules.

Package Description

Every day our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Car allowance – £4,800 per annum
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus – Up to 15%
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.