Finance & Efficiency Senior Manager

Maidstone, Kent
LLOYDS BANKING GROUP-1

End date Monday 02 June 2025

Salary range £83,411 – £98,130

We support agile working Click here for more information on agile working options.

Agile Working Options Job Share; Flexibility in when hours are worked; Hybrid Working

Job description

JOB TITLE: Finance & Efficiency Senior Manager.

SALARY: £83,400pa to £98,000pa plus the benefits listed below.

LOCATION: Bristol Leeds, Edinburgh.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at the listed hubs.

This role liaises closely with IP&I’s Customer Services (“CS”) leadership and would suit someone highly motivated /proactive, with a Finance Qualification and a finance (or high financial literacy) background.

Want to hear more?

You would be joining Customer Services at an exciting time as we embark on transforming the operation to deliver a market-leading service proposition by leveraging technology and enhancing the skills and processes of colleagues. The role will be working closely with IP&I’s Customer Services (“CS”) leadership team, supporting the area through a major IP&I-wide transformation initiative (CS Vision). The role will be to deliver influential insight and advice on finances, opportunities, and the benefits CS is delivering.

The role includes proactively building a network with the wider teams (Operations areas, Data & Analytics, Central Finance, etc) to gain a deep understanding of how CS works financially to:

1) Advise leadership on financial matters.

2) Identify, plan, and proactively drive financial and customer improvement opportunities.

3) Develop and drive the overall CS benefits roadmap.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you will be doing:

Financial Insights and Advice

• Actively develops a network with CS’s operational areas and the wider business, fostering a deep understanding of how each area of CS operates financially, IP&Is financial processes, and reporting cycles.
• Provides insights and advice to CS’s leadership on finance matters, budget, risks, controls, opportunities, etc.
• Acts as key point of contact for all CS transformation (Customer Service Vision) financial items, helping drive the change from a Finance lens.
• Develops materials for CS (and wider IP&I) Leadership on CS’s financial position, opportunities, and benefits.
• Reviews, challenges, and highlights financial risks in quarterly/annual budget and forecast cycles
• Works with IP&I’s Customer Services (“CS”) Finance Partner to develop and monitor the budget plan for CS, technical recommendations, financial treatments, etc. Using knowledge and network or drive the financial position, providing SME advice and challenge as required.

Identify and Drive Opportunities

• Liaise with Central Finance to develop a deep understanding of CS’s cost base
• Foster a network with the owners of the cost bases, the Operations leads, and business leads to identify and assess opportunities to 1) reduce cost where not needed, and/or 2) drive customer benefit.
• Chairing periodic sessions with the wider group to identify and manage potential opportunities.
• Where applicable, proactively shape, and track those opportunities.
• For certain opportunities, responsibilities will also include managing the realisation of those opportunities.
• Produce periodic reporting and present on the progress of the additional opportunities.

Developing and Running Benefits Roadmap

• Develop a framework for monitoring the benefits the teams across CS and wider IP&I are delivering
• Proactively foster relationships with the leads running each initiative, gaining an understanding of those initiatives and what benefits they provide
• Chair regular benefits alignment sessions to agree the latest benefits position
• Track and regularly report on the benefits position and forecast.

About you

• Finance qualification (ACA, ACCA, CIMA, etc).
• Extensive experience in identifying financial savings opportunities.
• Experience in driving the realisation of those savings opportunities.
• Experience in advising and providing insights to Director and Head of Function level stakeholders.
• Strong verbal and written communication skills with the ability to make the complex simple.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you