Extended Hours Team Manager

Stafford, Staffordshire
Medacs

If you’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Global Group is a leading global healthcare workforce solutions provider offering a range of services including staffing, managed services, staff bank, occupational health, workforce consulting and social care through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Established in 1990, Medacs have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals and clinical assessors.

Medacs are recruiting for an Extended Hours Team Manager to support the business to deliver a high quality and seamless service outside of hours to candidates and clients. You’ll be coaching and encouraging the team to fulfil their potential and develop new skills.

The role is homebased in the UK working remotely weekends between the hours of 7am-10pm and weekday evenings 6pm-10pm providing a professional and efficient service maximising bookings and driving margin generation whilst developing and fostering strong working relationships with internal teams.

Here’s some of the key responsibilities:

• Efficient management of the staffing rota to ensure all key business areas are sufficiently supported to maximise bookings
• Support the team to ensure all candidate and client queries are dealt with swiftly and efficiently
• Deliver training on internal and external systems and booking platforms
• Monitor booking rates for all team members and identify areas for improvement and upskilling
• Produce weekly and monthly reports
• Promote the contribution of the extended hours service to the wider business.
• Monitor call activity
• Regular meetings with internal managers
• Identify opportunities and encourage innovative ways of working
• Maintain excellent understanding of standard operating procedures and compliance processes
• Ensure all daily handovers, booking reports and systems are updated
• Hold regular one-to-ones and identify any opportunities to develop, coach and train the team
• Manage performance and absence in line with company policies and procedures.
• Support the team with bookings
• Attend client meetings / calls
• Act as escalation for any problems that arise outside of office hours
• Track and manage booking errors to minimise financial and reputational risk

WHY MGG

When joining MGG you will have access to a range of benefits that we have on offer:

• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Salary 35k
• Paid volunteering day
• Company pension and life assurance
• Wellbeing support through an Employee Assistance Programme
• A voluntary mentoring programme
• Reward and recognition awards
• Excellent induction plus ongoing training and development
• Clear career paths

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.

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