eCARE (EPR) Development Analyst

Milton Keynes, Buckinghamshire
Milton Keynes University Hospital
Job overview

eCARE (EPR) Development Analyst

Department IT Department

Band 6

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

The IT Department is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust’s systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.

We currently have an opening for an eCARE Development Analyst to be a part of the Trust’s eCARE Development team. The eCARE Development team provides highly specialist services to all Trust staff under the guidance and direction of the eCARE Development Manager. The team delivers changes, new deployments and continuous improvements to the Trust’s Electronic Patient Record system (eCARE – Oracle Health Cerner Millennium) and the post holder will provide highly specialist eCARE Development functions, configuration and system management services.

The post holder will be expected to take an active role in the configuration and build of new change requests and new deployments to eCARE.

To be successful in this role you will need to have specialist knowledge of the Cerner Millennium suite of applications including experience of maintaining, configuring and developing using those tools. Equivalent levels of experience in similar systems will be considered.

Interview date: To be confirmed

Main duties of the job

Responsible for the provision of specialist eCARE technical development services to the Trust. Areas of responsibility include, but not limited to, support of the Trust’s Electronic Patient Record (eCARE) System and its optimisation.

Contribute towards delivering new functionality and optimising the existing functionality; this may require working with the IT Back Office or end users to identify and resolve complex problems.

Working for our organisation

84% report that the organisation encourages them to report errors, near misses, or incidents and that they receive feedback about changes made in response to reported errors. (NHS Staff Survey 2023)

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Detailed job description and main responsibilities

The post holder will provide highly specialist configuration and system management services to all Trust staff under the guidance and direction of the eCARE Development Manager. In this capacity the post holder will be responsible for all the activities associated with the development of the eCARE System in accordance with established policies and procedures to apply highly complex, specialist analysis skills to consider the correct development of eCARE to meet clinical and operational needs. This will include but not be limited to the following activities:

Support and develop the eCARE System. This system is mission critical to the business.

Develop test scripts under the direction of the eCARE Development Manager to validate any system modifications and upgrades that will be released to the organisation as and when required.

Develop, build, configure and test any new deployments and system upgrades under the direction of the eCARE Development Manager. This will include building new functions, optimising an existing one etc and producing test scripts to validate processes with the end users. These scripts will be used to sign off the local build and configuration of the system.

As directed by the eCARE Development Manager provide project support to any business-led eCARE Project Workstreams that have been engaged to deliver new eCARE solutions. The post holder will provide technical support to the Workstreams covering the design, build, configuration and deployment of these solutions working with a Cerner solution expert where required.

Ensure that full technical documentation for all deployed eCARE solutions is created and ready for handover to business as usual.

Please refer to the job description for further details.

Person specification Qualifications and knowledge Essential criteria

• IT related degree (or equivalent qualification / relevant experience)
• Evidence of continuous personal development

Desirable criteria

• IT Service Management qualification e.g. ITIL Foundation
• Project Management qualification e.g. Prince 2 Foundation

Experience Essential criteria

• Experience using variouos eCare/Cerner Millennium build tools and applying configurations
• Experience in being a member of a project

Desirable criteria

• Sound understanding of current IT standards, capabilities and developments in desktop, network, server, storage and applications technology.

Skills Essential criteria

• Strategic thinker with sound analytical and problem solving skills
• Ability to form excellent relationships and influence and negotiate effectively in order to deliver results and commitment to customer service
• Ability to prioritise activities of self based on changing requirements and circumstances
• Commitment to continuous professional development personally.

Personal and people development Essential criteria

• Ability to remain calm and composed in high pressure situations.
• Self-motivated and able to work to tight deadlines with a flexible approach to work
• Able to form good working relationships with staff in the Trust and partner organisations
• Willing to develop own skills and knowledge
• Ability to work as a member of a team

Communication Essential criteria

• Ability to interpret and communicate complex technical information to both technical and non-technical staff

Desirable criteria

• High standard of written and verbal communication

Specific requirements Essential criteria

• Able to perform the duties of the post with reasonable aids and adaptations