Customer Service Representative

JMC Aviation

JMC Aviation are working with a FBO company based in Stansted, looking to recruit a new Customer Service Representative to join their team.
This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.
This is a Permanent Position based in Stansted.
Working a shift pattern of 4 on (2 x 06:00-18:00, 2 x 18:00-06:00), 4 off.

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

The Role
To provide a VIP service to all passengers, crew and visitors to the FBO ensuring that they are all dealt with within a professional, attentive and discreet manner.

Other duties involve:

• Greeting of all airside flights and escorting of passengers to the lounge providing a high effective and efficient service during their arrival and prior to their departure.
• Adhering to safety and security procedures at all times
• Serving of refreshments to crew, providing a VIP service at all times
• Inter department communication to ensure the passenger experience is seamless
• Preparation and planning for the following day and future flights
• Ensuring that any incidents and accidents are reported to management immediately
• Completion of shift report and handover to ensure information is communicated between shifts

Skills and experience required.
In order to be successful in this role the Customer Service Representative will need to demonstrate the following skills and attributes:

• Right to live and work in the UK
• Must have a full, UK driving licence

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.
Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.
For this opportunity JMC Aviation Ltd is acting as an employment agency.