Insight Select Customer Service Coordinator / Luxury Property Developer / 40,000 / NE London
We are seeking a proactive and dedicated Customer Service Coordinator to join our team, ensuring exceptional service and smooth communication with our customers from the handover to the end of the 2-year warranty period. As part of a dynamic customer service team, you will play a key role in delivering high-quality experiences and managing customer relationships effectively.
Key Responsibilities:
Handle customer communication post-completion, maintaining strong relationships with purchasers, tenants, agents, and housing associations.
Co-ordinate works and manage defects raised during the warranty period, ensuring timely resolutions and updates.
Arrange and coordinate 1-year and 7-month inspections for housing associations and customers.
Address customer queries within and outside of the warranty period, providing clear and efficient solutions.
Keep customers updated on completed works, perform follow-up calls, and produce weekly key customer reports.
Chase contractors for updates on outstanding defects to ensure prompt action.
Perform various administrative duties including invoicing, managing requisition orders, and ensuring accurate internal communication.
Assist the Customer Relations Manager and work with various departments to maintain a positive and efficient work environment.
Required Experience & Skills:
Minimum 2 years of customer service experience in a similar property/luxury position would be ideal.
Must be adept at managing your time, prioritizing tasks, and staying organized.
Strong verbal and written communication abilities, with an ability to convey information clearly and accurately.
Competent in Microsoft Excel, PowerPoint, and Word.
Ability to identify issues and provide practical solutions.
Ability to stay composed and focused in high-pressure situations.
Customer Service Coordinator / Luxury Property Developer / 40,000 / NE London