Business Change Manager – 12 month FTC

Bristol, Somerset
UNITE STUDENTS

The Role

At Unite Students our aim is to create a Home for Success for our students, using technology and data to empower them to find their home and have a great stay with us, and a great experience throughout their student life.

Our ambition is to run the best platforms and experiences in the sector and that s why we are running a multi-year business-led, tech-enabled transformation programme covering virtually all elements of front and back-office technologies as well as customer facing channels which will result in significant changes for our employees, partners and students.

Reporting into the Portfolio Office, we see the Change Management function as critical to help support the complex Programme deployment, but also recognise that this is just the start, and that change will continue to be required to continue to grow and develop our business in the years to come.

To this end we are looking for an experienced Change Management professional to ensure that changes, whether they are related to processes, technologies, structures, or culture, are effectively planned, implemented, and embraced by the Unite organisation. Whilst also supporting the Change Management Lead to build and develop a Change function in Unite, bringing best practices and learning to help us develop best in class ways of working with proven methodologies and tools.

What You ll Be Doing

• Responsible for supporting and in some cases leading the change workstream across multiple complex projects
• Work with the Change Management Lead to develop the Unite Students Change Strategy and plans to support the business objectives and change initiatives
• Work with the Change Management Lead to establish change management methodologies, define the change toolkit, templates and ways of working to consistently deliver change initiatives across Unite.
• Leveraging your experience and established change management methodologies and tools to consistently deliver change initiatives across Unite
• Work with Project Managers to create and integrate change plans in support of projects taking into account the impact on people, processes, and systems. Ensure that change management is considered from the projects inception to completion
• Develop comprehensive communication plans at a Programme and a Project level, to convey the reasons for change, the expected benefits, and the impact on individuals and teams at
• Identify and engage with key stakeholders affected by the change
• Conduct detailed Change Impact Assessments on how the change will impact different aspects of the organisation, including people, processes, and technology
• Work with the Learning team in Unite to assess the skill gaps resulting from the change and develop training programs to address them
• Actively define and manage stakeholder mapping and engagement to ensure that senior leadership are fully engaged in supporting the deployment and adoption of change across the business and IT
• Establish metrics to monitor the progress and success of the change initiative
• Define and develop a change network of interested and engaged participants from across the business to embed effective change principles in everything we do
• Ensure handover from Programme/Project deliverables into BAU and continuous improvement. It s critical that change is seen as an ongoing consideration for continually developing, improving and embedding solutions and ways of working
• Working with the PMO to oversee the change calendar – having the confidence to challenge our business leaders to prevent change saturation and fatigue

What We re Looking for in You

• Ideally experience in technology led/enabled change (e.g. Salesforce, Oracle Fusion, PMS solutions etc.)
• Deep experience of successfully designing, planning and delivering end-to end change workstreams in complex organisations
• Ideally should have Change Management certification (e.g. Prosci, APMG)
• Ability to understand and empathise with individuals and teams affected by the change
• Understanding of project management principles to integrate change management into project plans
• Very good stakeholder management skills
• Excellent listening skills and an ability to empathise
• Ability to influence others to move towards a common goal
• Curious and willing to challenge the status quo
• Able to manage and navigate ambiguity

What You ll Get in Return

• An annual bonus so you can share in the company s success
• 25 days paid holiday
• Pension – based on how much you save, we ll contribute 1% more
• Flexible working opportunities
• Shared Parental Leave – 18 weeks full pay
• Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We re proud to be an employer that embraces individuality, and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.