Business Change Delivery Lead

Oliver James

Business Change Delivery Lead

Job SummaryThe Business Change team are responsible for identifying and implementing improvements in business process and delivering change initiatives across their fulllifecycle, from initial idea generation through to benefits realisation. also managing the transition of change at the business; collaborating with relevant stakeholders to embed change within the business,focussing on howindiviuals and teams transition to new change.

• Business Change Delivery Leads plan and coordinate complex initiatives from inception to delivery – managing activities, resources, budget and people to achieve desired outcomes and enable strategic initiatives
• They provide oversight and challenge to project operations, performance and viability in terms of outcomes, delivery, benefits and financial management
• They partner with stakeholders to deliver high value, strategically aligned customer outcomes, and achievable benefit realisation
• Using their understanding of change and delivery management methods and tools, they ensure efficient & effective project delivery
• They have experience of managing a team; Strong people management skills, with ability to mentor, coach and upskill team members.

Key Responsibilities/Competencies

• Gain an in-depth understanding of the business and technology landscape and have a strong knowledge of the variety of distribution channel target operating models.
• Ensure project alignment to strategic pillars, roadmap and outcomes
• Align teams/stakeholders around a clear vision and outcomes, defining OKR’s to continually measure progress / mitigate risk
• Partner with teams and stakeholders to coach, motivate, collaborate around outcome delivery and blocker removal
• Promote programme/project control excellence, quality assuring output, acting on trends, data, test & learn and ways of working
• Use their authority and influence to consult, challenge, intervene and/or re-direct as necessary in complex and political situations by building strong relationships, adapting comms style, and applying high EQ
• Actively ensure benefits are realised, tracking through delivery to completion, ensuring effective BAU handover post closure

Personal SpecificationBusiness Change Qualifications

• Project & Change Management and Agile PM certifications.

Knowledge and Experience

• Experience in the insurance industry (preferably Lloyd’s and/or Company market)
• General commercial and financial knowledge
• Experience of managing a team; Strong people management skills, with ability to upskill team members