Trainee Service Desk Analyst NEW

Kings Hill, Kent
Clearwater People Solutions

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst.

Job Title: Trainee Service Desk Analyst
Salary: 26,000
Location: Kent, near Maidstone
Working Hours: Shift Rota’s, either 8-4 or 10-6. Hybris working with 3 days on site and 2 from home.

Key Responsibilities for the Trainee Service Desk Analyst:
– Answering customer calls and supporting with 1st line technical issues
– Logging tickets accurately
– Supporting with stock checks of equipment
– General 1st line support, including setting up new users, system resets, troubleshooting issues
– Liaising with customers and 3rd party suppliers providing updates on their requests.

Key skills for the Trainee Service Desk Analyst:
– Strong customer service experience, ideally within a commercial office based role
– Self motivated and keen to learn new skills
– Clear communications skills and ability to engage with all different customers
– Prioritisation skills are essential

Please apply as directed!