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System Engineer
Humankind Global Recruitment
System Engineer
London (Hybrid 2 days a week in the office)
Permanent
The Background
We are partnered with a world class IT services provider based in London but with a global presence. Due to growth within the business, they are looking for a experienced System Engineer with exceptional troubleshooting skills to join the team. The day-to-day focus on the role is to work with stakeholders and team members to define application requirements, identify solutions then implement, test, document and support the end solution. This is an exciting opportunity that will include a broad range of tasks such as integration, automation and enhancing the current environment.
Technical Knowledge & Experience:
- 3+ years of supporting and managing business application platforms.
- 2+ years of experience administering multi-user, mission critical and high availability Servers.
- Deep understanding of: networking, routing, Firewalls, site-to-site VPN, SD WAN, Load balancers, HTTP & TCP protocols.
- Understanding of Back End applications and database languages such as MS SQL, MySQL etc.
- Windows Server 12/16/19 support and configuration
- Excellent all-round knowledge of Windows technologies (DFS, SCCM, AD DS, LDAP, DNS, DHCP and GPO)
- Strong exposure to Exchange, PowerShell, Storage.
- Strong knowledge of virtualization infrastructure including VMware ESXi, vCenter Servers.
- Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments.
- Excellent English verbal and written communication skills.
- Ability to clearly explain technical issues to a non-technical audience.
- Create and maintain appropriate documentation and handover for ongoing operations.
Responsibilities:
- Willing to learn new applications and technologies.
- Become the Subject Matter Expert (SME) for the supported application in both technical and operational areas.
- Gather business requirements, evaluate feasibility, provide estimates, design solutions and prepare detailed specifications.
- Collaborate with providers and vendors, both internal and external, to deliver end to end solutions that meet our technical requirements.
- Create documented processes, procedures and reproducible test cases for troubleshooting, regression testing, validation, etc.
- Work individually or with a team to implement enterprise software, configuring that software, customizing it, and integrating with other systems.
- Work with the team towards platform stability, security, deployments and upgrades, patch management, software packaging and deployment.
- Develop and prepare technical training on product updates and new features.
- Train the team on the product features and capabilities to a level they can provide 2/3rd tier support.
- Provide support for all applications that fall within the team’s area of responsibility.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
- Follow ITIL, including Incident and Change Management process and procedures.
- Identify areas where the Corp-IT function can be more efficient.
- Keep up to date with best practices and technologies and implement them in the work place.
- Implements warranty and support activities.
- Advocate and maintain the organizations strict approach to data security
- Follower and advocate of the organization principles.
- A can do attitude and comfortable managing competing priorities to achieve a high level of customer satisfaction.
- Flexibility around working schedule.
- Attention to detail.
- Provide on-call support.
If you are interested to find out more please apply for the role with an up to date copy of your CV.
