UPP
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence’s management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company’s policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company’s’ levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid – appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues’ absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department: