Service Reception Manager

Epsom, Surrey
Perfect Placement UK Ltd
Service Reception Manager Required in the Epsom, Surrey Area

• Salary: £32,000 – £38,000 Basic DOE + £38 – £44k OTE
• Hours: 45 hours per week Monday – Friday + Saturday mornings on a rota

We are currently working with a well-established Motor Trade Dealership who have been operating in the local area for 40 years representing their manufacturer. Our client has won various Automotive industry awards such as Retailer of the Year as well as countless manufacturer specific awards. Join the winning team today! This client has an excellent reputation with employees, customers and stakeholders all around. Our client operates on three core pillars of Trust, Care and Quality which is what they promote from Drivers, Valetor all the way up to Managers and Directors. They are seeking an Experienced Automotive Service Reception Manager who has at least 2 years’ experience within a Main Dealership, or similar environment, to join and support the work of their Aftersales department. This is a crucial role to the success of the business, as such, the rewards and benefits they offer set them apart from other dealership in their local area. Some of the perks within this Service Reception Manager Role are as follows:

• Working in a professional, Prestige Dealership environment
• Training; not only will you receive training from your Management team but you will be put through industry recognised training, which will make you even better at your job
• Career Development; our Client loves ambitious people, so if you feel like you have more to offer and you want to progress your career this job is the perfect job for you
• Excellent working environment; not only does our client strive to make ensure the working place is an enjoyable one, they also organise plenty of social events for their employees.
• Up to 33 days holiday per year (inclusive of bank holidays)
• Employer Pension contribution
• Life Assurance
• Car retail purchase schemes offered
• Childcare Vouchers + much, much more!

This is an exciting opportunity for an Experienced Service Reception Manager / Assistant Service Manager to join a company that is committed to ensuring their staff enjoy their working day. They reward highly and put their employees at the forefront of all they do.Within this Service Reception Manager role your typical duties will include:

• Managing the repair of vehicles in a timely manner and to brand standards
• Responsible for multi-channel communications with customer in progress
• Full administrative support to all areas of the Aftersales Department.
• Ensure that the Service Check In and handover process for all visiting customers is followed
• Manage liaison between workshop and service reception on customer vehicle progress.
• Resolve customer issues in line with manufacturer brand standards and customer expectations.
• Manage and check quality of all invoicing to minimise warranty and external debt risk
• Deal with all Credit Control department queries in an efficient manner and taking steps to correct further errors.
• Full WIP controls
• Cash Debt Controls
• Ensure that all internal and external customers receive excellent levels of customer service.
• Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team
• Assist the Aftersales Manager with the management and recruitment of the service team .in order to deliver a first class customer experience
• Identify team members individual training and development needs
• To support Aftersales Manager in additional duties and deputise as required

We would love to hear from Automotive industry experienced Senior Service Advisors or Service Reception Managers, be that those more junior to the trade or those who have started their progression journey to Senior Management. What’s important to our client is the ability and want to provide exceptional customer service skills whilst being proactive while working in the Aftersales department. If you would like more information about this Service Reception Manager Vacancy or you would like to find out about other Automotive jobs in Epsom please contact Sam Enderby at Perfect Placement today! He helps people find new automotive jobs. We are the UK’s leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.