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Service Delivery Engineer
Dartford, Kent
IntecSelect
Service Delivery Engineer
Opportunity:
Our trusted partner, a highly reputable cloud solutions provider, is hiring a second-line Service Delivery Engineer to provide BAU and Project Support in a fast-paced/dynamic environment. The candidate must have demonstrable experience in tier 2 resolution at the administration level across cloud, server, networking, and virtualization. Our client is paying up to £35,000 DOE + 15% bonus + benefits to be based near Bromley, Kent, onsite.
You will be a good communicator and technically proficient. You will be able to provide strategic guidance to clients about technology and IT infrastructures and enable major business process changes through enhancements to clients’ IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, and technology selection.
Responsibilities:
- Engaging with clients to determine their technology requirements
- Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
- Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
- Working at customer sites, liaising with staff at all levels within their organisation – good stakeholder management is therefore a pre-requisite.
- Developing new technologies and then implementing these.
- Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
- Designing, testing, installing and monitoring systems during the Project phase
- Preparing documentation and presenting progress reports to customers following implementation.
The candidate will be technically proficient in the following areas:
- Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure/AWS would be advantageous
- Server Operating Systems, Active Directory, DNS, Group Policy
- Virtualization technologies including Hyper-V or VMware
- Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
- IP/TCP hardware resolution at administration level
- Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
- Mobile Device Management, Security products
- Backup and DR technologies with a strong understanding of BCP.
Package:
- £30,000 – £35,000 depending on experience, plus bonus, salary reviews, career progression, training and certifications/Pension/Holiday
