Service Advisor NEW

Horsham, Sussex
ACS Recruitment Consultancy

Service Advisor

£28,000 to £30,000 depending on experience

Horsham, West Sussex

Permanent/Full Time

Working Hours: Monday to Friday (8am 5pm)

Our client, a leader in the bus and coach industry, known for engineering precision and innovation, is expanding its team. They are seeking a Customer Service Advisor with Motor industry experience to join their dynamic management team. You will play a vital role in providing excellent customer service and administrative support to clients and the internal team.

As the first point of contact for customers, you will be responsible for greeting visitors, answering phone calls, scheduling appointments, and ensuring that all client inquiries and requests are handled promptly and professionally. In addition, you will assist with maintaining accurate records, coordinating with the service department, and providing general administrative assistance as required.

Duties & Responsibilities:

• Greet and welcome clients, vendors, and visitors in a friendly and professional manner.
• Answer incoming Pre-sales and Aftersales phone calls and provide prompt assistance, addressing client inquiries and directing calls to the appropriate department or team member.
• Schedule and manage appointments for vehicle repairs, maintenance, inspections, and other service requests.
• Record all requests for support on the Odoo helpdesk web portal, documenting customers contact details, and all information required to identify their vehicle i.e. registration, chassis number etc.
• Maintain a well-organised service reception area, ensuring cleanliness and a positive atmosphere for clients.
• Maintain accurate records of client information, service histories, and vehicle details in the company’s dealer management system, Pinnacle.
• Prepare job cards for workshop staff as required.
• Communicate effectively and frequently with clients to provide updates on service progress, estimated completion times, and any additional requirements or recommendations.
• Collaborate with the sales team to ensure a smooth handover of vehicles to customers, providing necessary documentation and support.
• Raise sales invoices, confirmation of payments prior to vehicles being released, and related paperwork accurately and efficiently.
• Raising purchase orders for sub-contractors on to job cards and charging out as appropriate.
• Processing of warranty claims with suppliers in the correct format to ensure a successful claim.
• Assist in generating reports and compiling data as requested by the management team.

Qualifications and Experience:

• Previous experience as a Service Advisor within the automotive or commercial vehicle industry.
• Excellent customer service skills, with a professional and friendly approach.
• Strong communication and interpersonal abilities, able to build rapport with customers and colleagues.
• Great organisational skills and attention to detail, capable of managing multiple tasks efficiently.
• Experience using dealer management systems (DMS) such as Pinnacle, Kerridge, or similar.
• Knowledge of vehicle servicing, repairs, and warranty processes.
• Confidence in processing invoices, purchase orders, and warranty claims accurately.
• Proficiency in IT systems, including CRM/helpdesk software and Microsoft Office.
• A team player with a proactive approach, able to work independently in a fast-paced environment.
• Candidates should be motivated by working to individual targets and be passionate about building an unrivalled experience for our customers.
• Candidates must hold or obtain all relevant driving licences to move company vehicles.

Benefits:

• 22 + 8 days holiday (Increasing to 25 days with service)
• Statutory sick pay.
• Workplace Pension Scheme.
• Employee benefits portal.
• Cycle to Work Scheme.

For further details on this role, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.