Senior Site Co-ordinator- Ashford & Tunbridge Wells

Tunbridge Wells, Kent
Everpool
Senior Site Co-ordinator- Ashford & Tunbridge Wells (Independant Assessment Services)

The Senior Site Coordinator role is being introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each AC by:

• Day to Day management of the Assessment centre
• Ensuring that claimants are kept informed always & have a positive experience.
• Proactive session management is being followed to ensure the centre is productive and all HP’s are fully utilised in line with their experience.
• Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
• Better decision making around retractions/cancelations
• Onboarding and training of site coordinators within the region
• Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
• Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
• Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

Job Details

• Monday to Friday- 37.5 hours
• £28,000
• Office Based
• Travel to both Asssesment Centres

If you feel the Senior Site Co-ordinator position may be for you or you are interested in finding out further information, please contact Liverpool Resourcers at Everpool Recruitment by email or call // . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.