Senior Customer Engineer Solution Design – Enterprise Markets

Manchester, Lancashire
Gamma Recruitment team

08 May 2024

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

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We have two opportunities to join our Enterprise Sales team as Senior Customer Engineers.

The roles require a high level of interaction at a consultancy level with our customers as well as internal engineering and pre-sales teams, providing a broad range of LAN/WAN/SDWAN and Data Centre solutions.

The successful candidate will be responsible for the low-level design and implementation of customer solutions including the following products:

• MPLS
• SDWAN
• Enterprise Voice and Data solutions
• Connectivity services
• Security services

Experience of designing LAN/WAN/SDWAN solutions is essential, preferably gained in an enterprise environment. You will be confident & professional when dealing face to face with customers on a technical level and will have the ability to both field customer discussions and present to technical audiences.

The role will involve working closely with projects and delivery teams to ensure that customer related projects are efficiently and seamlessly transitioned into the operational environment.

Candidates will be qualified to CCNP/CCDP.

What will you be doing day-to-day?

• To be the technical expert accountable for the customer solution design during the post-sales delivery phase of a customer solution, leading detailed design and integration meetings.
• To support the Pre-sales function with the understanding of requirements and design of solutions, in particular supporting non-standard requests and making recommendations, especially when customer requirements are not a best fit for a standard service.
• Responsibility to adapt the standard core services (defined by Core Engineering) to bespoke customer requirements. It is expected that this would normally be by design changes on the CE only.
• Provide technical consultation for Pre-Sales, attending customer pre-sales meeting when required to capture detail, provide technical input and assist in winning business.
• To be the conduit between the presales and post sales teams to ensure an approved customer design is transitioned into delivery (particularly when requests are bespoke).
• To test ‘managed’ CE equipment and software.
• Define IP/VOIP, designs/test plans and execute.
• Deliver full solution documentation and carry out handover into the relevant support areas.
• Develop a deep technical and environmental understanding of the customer and their solution. Be part of the customer’s technological evolution and be technical voice of the customer within Gamma
• Accountable for the continued relevance and integrity of the customer solution design in-contract and play a lead role in impact assessment, authorisation and execution of complex change
• Maintenance of solution design documentation throughout a customer’s lifecycle
• To promote standardisation of change types within the customer solutions and lead on the development of supporting blueprints
• To own forward schedule of engineering works impacting customer solutions, represent Gamma at customer CAB, and act as the voice of the customer at Gamma CAB

What you’ll need

• Highly IP literate
• Ability to innovate and deliver under pressure
• High attention to detail
• Project Management
• Knowledge share and mentoring capabilities

Technical skills:

• Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiNET, Meraki etc
• In-depth understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
• Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
• Detailed knowledge of core network routers and infrastructure
• Hands-on experience of IP / VOIP network design, implementation and troubleshooting
• Hands-on Cisco exposure backed up with relevant Cisco accreditation
• Detailed understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs
• A strong background in configuring firewalls for both Corporate and ISP services, to include: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
• Detailed understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance). Specific experience with deploying QoS in a voice and / or converged environment would be advantageous (using both IPv4 and IPv6).
• Previous work on designing and delivering resilient solutions.
• Experience of delivering solutions on Cloud compute such as Azure/AWS.
• Working with Virtual Machines
• Configuring and deploying VXLAN solutions
• Experience in design, implementation and management of SDWAN solutions.

What do we offer?

• 25 days holiday + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave

A few things to note

• This is a hybrid role that will involve travel to customer sites as needed.

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma’s recruitment team.