Security Officer

Dartford, Kent
Compass Group UK

Do you have a valid frontline SIA Licence? Are you looking for a new challenge that is outside the normal Security role? Do you want a rewarding job where you have the opportunity to make a real difference and have development opportunities? If so, then we would love to hear from you!

A new opportunity has arisen for a Healthcare Security Officer to join the Medirest Family. We are looking for new members to join our highly skilled Healthcare Security team, to provide a safe and secure environment for patients, visitors and Healthcare staff.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Funded SIA licence renewal
• Funded role specific training and development
• Full uniform and PPE provided
• Free meals
• Exclusive travel discounts with TUI, Expedia, Booking and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Our ideal Healthcare Security Officer will be:

• Passionate about the safety of patients, visitors, and healthcare staff
• Confident working in a hospital environment and aware that at times you will come in contact with patients that are particularly unwell or showing signs of distress
• Able to communicate appropriately and effectively with a range of people including those with mental health conditions
• Able to verbally de-escalate in highly-charged and emotional situations
• Make all decisions with empathy and with a patient-centric approach
• Able and willing to undertake patient restraint, and management of patient violence and aggression training
• Able to understand and carry out a range of routine work procedures and protocols, such as key management and patrolling
• Knowledgeable about public safety and security procedures/protocols, including counter terrorism/Martyn?s Law
• Knowledgeable, or willing to learn, about The Mental Health Act, CQC guidelines and NHS England Security guidelines
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
• Computer literate

What you will be doing (not exhaustive)

• Utilising provided training to support clinical teams with de-escalating incidents of violence and aggression
• Use provided training to support clinical teams with occasionally restraining patients in a professional and legal manner
• Support the Police with those under arrest brought into the hospital
• Incident response to a variety of situations inside the hospital and outside within the hospital grounds boundary
• Providing excellent customer service to all those you come into contact with
• Internal and external patrols
• Completing incident reports and completion of the Daily Occurrence Book
• Participating in post-incident debriefs and reviews, and implementing learnings
• Maintain, and issue, ID badges and Access Control cards, and the associated database
• CCTV monitoring (if have, or willing to obtain a funded, SIA CCTV licence)
• Alarm monitoring and response
• Car Park management
• Assisting in preventing acts of violence, crime or disorder
• Be part of a high-achieving team that creates a safe, secure and supportive environment for all hospital users and staff

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com BU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!