Sales Support Executive

Ipswich, Suffolk
John Keeble Ltd

This is a 40 hour per week role. There is an expectation that the role will work on alternate Saturdays, for which time off in lieu during the week will be given.

We’re a family business who have been selling second hand cars since 1958 and we have many repeat customers coming back to us because of how we do business. We’re now looking for an additional person to join us to provide support in the selling of our vehicles, making sure our customers have a great experience with us.

Here’s what you’ll be doing:-

• Keeping our online Dealer Management System Database and Website up to date – including entering vehicle details, photographing vehicles, replying to review requests and generating order forms.
• Greeting our customers on arrival and accompanying them on test drives and being able to talk them through the features of the car.
• Helping to keep the forecourt tidy and organised ensuring up to date pricing and spec sheets are displayed in vehicles.
• Manoeuvring vehicles ready for viewings, test drives, photography and handovers.
• Using the online portal to set up warranties as required.
• Undertaking vehicle handovers including going through paperwork with customers, helping them to get their new vehicle taxed and showing them the controls in their new car.
• Taking inbound enquiries via live chat and phone and sending customer e mails – no cold calling is required.
• Managing the service department diary with taking bookings, organising paperwork and ordering parts when required.
• Inspecting vehicles for damage upon delivery.
• Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents.
• Successful applicant will also need to undertake driving jobs from time to time e.g. vehicle pick ups and drop off’s.

Here’s what we’re looking for in you:-

• Have a genuine interest in cars and be able to explain the features to customers
• Strong communication skills, both verbal and written
• Excellent phone etiquette and customer service skills
• Proficient in using CRM software and other relevant sales tools
• Proven admin and IT skills including the ability to use Microsoft Office and Databases.
• Ability to prioritise tasks and manage time effectively
• Attention to detail and strong organisational skills
• Previous experience in sales support or a similar role is preferred but not essential.
• Ability to work on own initiative and occasionally unsupervised for short periods of time.
• Ability to work weekends.
• Hold a valid UK driving licence

If you are a motivated individual with a passion for cars, sales and providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team !