Sales Manager – New Homes

Headley Professional Recruitment Ltd

Headley Professional Recruitment are working with a 5 Housebuilder with an enviable reputation for quality and service.

They are strengthening their sales management team with an experienced New Homes Sales Manager to lead and develop a sales team across 3 sites in the North East.

Main Duties and Responsibilities:

• Manage and monitor performance across a range of sales measures, including but not limited to reservations, price performance, days to exchange, legal completions.
• Identify and minimise risks and actively seek solutions
• Monitor and manage all sales targets progress and performance
• Monitor and manage performance against budget expenditure
• Ensure that plot sale values are maximised in line with the business plan and any pricing issues are identified
• Monitor and analyse competitor activities and make suggestions for improvements based on comparisons
• Ensure the achievement of positive customer survey results and targets to achieve and maintain 5 HBF Status, excellent Trustpilot reviews and mystery shops
• Ensure Sales Executives record and share customer feedback
• Provide recommendations and implement processes from reviewing customer feedback
• Encourage and ensure good working relationships between Sales Executives and Site Teams to achieve excellent standards of quality
• Ensure Sales Executives continually maintain show homes and sales areas standards
• Ensure home handovers are of a high standard
• Identify further areas of training and conduct action plans to ensure the mystery shop benchmark is met or exceeded
• Monitor Sales Executive requirements and improvement areas identifying and implementing training where needed
• Lead the training of all new starters ensuring their full understanding of all policies, procedures, and legal regulations
• Manage and monitor resources, rotas, and commissions
• Ensure that all sales literature, details, and brochures are up to date, fit for purpose and available for use
• Manage the performance of all aspects of the sales processes and procedures to drive continual improvement
• Actively identify potential within the team, ensuring talent is managed effectively
• Provide leadership and mentor support to Field Sales Managers, conducting regular feedback and shadowing sessions
• Lead the training and development of the team to maximise their performance and potential

Key Attributes

Core:

• Excellent communication skills
• Excellent sales and negotiation skills
• Commercially astute
• Creative and innovative in sales approaches
• A proactive approach
• Knowledge of schemes such as part exchange and affordable housing including discounted sale & shared ownership
• Customer service skills including problem solving and handling complex situations/complaints

This is an excellent opportunity to take your sales career to the next level with a fantastic brand with a product of real quality.