Resident Liaison Officer – Maidstone

Maidstone, Kent, UK
Core Atlantic Recruitment
Resident Liaison Officer – Maidstone

A Social Housing Contractor that has been established for well over 30 years and are one of the leaders in providing full domestic and commercial gas services has a key requirement for a Resident Liaison Officer to work out of their Maidstone office.

As a Resident Liaison Officer, you will act as a first point of contact for residents and will arrange access to premises with minimum disruption. You will liaise with the site management team, surveyors, clients and operatives to ensure works are carried out to specification. You will ensure residents are kept informed of the progress of the works being carried out and advise them of changes to works via letters, visits and telephone calls.

You will be responsible for:
*Carrying out surveys and resolving problems and complaints regarding the works by liaising with all parties involved.

*Maintain good relationships with residents and a high level of client satisfaction and customer care and ensure a smooth uninterrupted work flow.

*Maintain records on our/clients IT systems and produce reports, be a key point of contact throughout the works including attending all necessary meetings.

We are seeking someone with experience in a similar role who hasexcellent customer care and time-management skills, computer literacy with MS Office experience, accurate data processing skills and a professional and composed telephone manner.

The desired candidate will have a pro-active approach and be confident handling complaints and finding solutions to problems. Experience working with in the social housing sector is desirable. You should be educated to at least GCSE level Inc English & Maths or an equivalent qualification.

This is a permanent position paying between £17,500 – £20,000 per annum depending on experience + other benefits such as holiday