Resident Liaison Officer

City, Cardiff
Surefire Management Services LTD

WHO ARE WE?

Surefire Management Services Ltd is a leading provider of energy-efficient retrofit solutions and we are committed to delivering high-quality, cost-effective projects that help our clients reduce their energy consumption and carbon footprint.

Our team of experienced professionals has a proven track record of success in delivering complex retrofit projects on time and within budget. We are passionate about making a positive impact on the environment and helping our clients achieve their sustainability goals.

JOB SUMMARY

• Location: Wales
• Type: Full-Time, Fixed-Term
• Package: Based on experience

ABOUT THE ROLE

We are looking for an enthusiastic Resident Liaison Officer for Wales. The Resident Liaison Officer (RLO) plays a vital role in ensuring a positive customer experience during external and internal upgrade works. You will act as the primary point of contact for residents, providing information, support, and addressing any concerns that may arise.

Key Responsibilities

• Resident Engagement: Build strong relationships with residents, providing timely information and support throughout the upgrade process
• Communication: Effectively communicate with residents, NCH staff, and area TMOs to ensure smooth project coordination
• Complaint Management: Address and resolve resident complaints promptly and professionally
• Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement
• Project Support: Provide support to the production team during decanting and handover processes
• Relationship Building: Establish and maintain positive relationships with residents, contractors, and other stakeholders

Job Requirements

• Proven experience as a Resident Liaison Officer on construction sites
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Exceptional customer service skills
• Ability to work effectively under pressure and meet deadlines
• Valid CSCS Card and First Aid Certificate (preferred)

Skills Required

• Communication: Ability to communicate effectively with individuals from diverse backgrounds and at all levels
• Relationship Building: Skill in establishing and maintaining positive relationships with residents, contractors, and stakeholders
• Problem-Solving: Ability to identify and resolve issues promptly and efficiently
• Customer Service: Commitment to providing exceptional customer service and building trust with residents
• Organisation: Strong organisational skills to manage multiple tasks and prioritise effectively
• Adaptability: Flexibility to adapt to changing project requirements and resident needs

DIVERSITY, EQUALITY AND INCLUSION STATEMENT

At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.

We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve.

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic.

Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success.