Resident Engagement Manager

MMP Consultancy

Resident Engagement Manager – Local Authority, London

About the Role:
We are looking for an experienced Resident Engagement Manager to support a building envelope project in London. This role focuses on resident relocations, stakeholder engagement, and day-to-day operational management to ensure minimal disruption during construction works across five residential towers. You will play a key role in ensuring residents’ safety, comfort, and well-being while overseeing relocations and coordinating the post-construction aftercare process.

Key Responsibilities:
– Lead and coordinate the temporary relocation of residents to alternate accommodations.
– Ensure logistical support, resident communication, and contract management are executed smoothly.
– Act as the main point of contact for residents, addressing concerns and providing regular updates.
– Oversee aftercare visits following major works, identifying and documenting defects for contractors to resolve.
– Monitor quality, manage performance, and ensure issues are addressed promptly.
– Attend programmed aftercare visits to assess the completion status in each home.
– Collaborate with contractors to ensure residents’ preferences are captured and communicated before the start of works.
– Coordinate void works, managing utilities, telecoms, and preparatory tasks for vacant units.
– Lead efforts for pest control, damp & mould resolution, decluttering, and mechanical & electrical repairs in collaboration with contractors.
– Oversee additional services, including road closures and service adjustments.
– Ensure strict adherence to health and safety regulations throughout the project, conducting regular safety checks in collaboration with contractors.
– Prioritise residential safety during ongoing works.
– Maintain accurate project documentation, including contracts, relocation agreements, and aftercare reports.
– Ensure compliance with project standards and client documentation requirements.
– Assist with additional project activities such as document control, inspections, and resident engagement.
– Attend handover meetings to ensure that all project deliverables are accurately documented, and all snags are addressed.
– Act as the liaison between residents, contractors, and the project team, ensuring regular communication and progress updates.
– Address resident concerns promptly and work to resolve any issues that impact the project or residents’ well-being.

About You:
The ideal candidate will have experience in operations or construction management within a residential or property management environment. Experience with resident relocations and engagement is highly desirable, along with strong communication, organisational, and problem-solving skills.

Essential Skills:
– Ability to manage resident relocations and coordinate with contractors effectively.
– Strong understanding of health and safety regulations, building codes, and compliance standards.
– Ability to work independently and within a team in a fast-paced environment.
– Excellent stakeholder management skills and a proactive approach to problem-solving.
– Willingness to work flexibly, including out-of-hours or weekends, to meet project demands.

This is a great opportunity for a proactive manager who is passionate about delivering high-quality services and improving the resident experience during a large-scale construction project.