Quality and Service Manager NEW

Maidstone, Kent
Office Angels

Are you ready to take your career to the next level? Are you passionate about delivering exceptional service and ensuring high-quality standards? Look no further! Our client, a dynamic and fast-growing company in the service industry, is seeking a talented and enthusiastic individual to join their team as a Quality and Service Manager.

Who are they?

Our client is a recognised leader in the service industry, known for their commitment to excellence and customer satisfaction. With a strong emphasis on quality and customer-centric values, they have built a solid reputation in the market. The Quality Service Manager will take the lead in developing a strong partnership with customers and ensure that regular communication with nominated key customer managers and clinical staff is maintained and ensure all customer queries and complaints are dealt with.

What will you be doing?

• You will be responsible for developing and implementing quality management strategies, policies, and procedures to ensure that the organisation consistently meets or exceeds customer expectations.
• You will collaborate with various teams to identify areas for improvement, conduct root cause analysis, and implement corrective and preventive actions.
• You will lead the implementation of effective service delivery and customer care initiatives, ensuring that service levels are consistently met and exceeded.
• You will drive continuous improvement efforts across the organisation, analysing customer feedback, and identifying opportunities to enhance quality and service.
• You will be responsible for managing a team of dedicated professionals, providing guidance, support, and training to ensure they deliver exceptional service.
• To carry out investigations into all accidents and near-miss incidents, and to record the findings on the relevant forms
• To recommend and implement control measures and advise on the standards of P.P.E. issued to employees

What do they offer?

• Salary: 40k
• A positive and inclusive work environment, where your ideas and opinions are valued.
• Ongoing professional development opportunities to help you grow and advance in your career.
• The chance to work with a passionate and motivated team, where teamwork and collaboration are key to success.
• The opportunity to be part of a company that is dedicated to making a difference in the lives of its customers.

What are they looking for?

• A proven track record of success in a similar role, ideally in the service industry.
• Strong leadership skills, with the ability to motivate and inspire a team to achieve exceptional results.
• Excellent problem-solving and analytical skills, with the ability to identify trends and implement effective solutions.
• Exceptional communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels.
• A customer-centric mindset and a passion for delivering exceptional service.

Don’t miss out on this exciting opportunity to join a company that values quality and service. Apply now and be part of their success story!

Is this the right opportunity for you? Apply today and take the next step in your career as a Quality and Service Manager. We look forward to hearing from you.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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