Professional Services Consultant NEW

Douglas, Isle of Man
Orchard Recruitment Ltd

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Professional Services Consultant.

In this role you will contribute to the strategic direction and drive necessary activity to deliver the business sales objectives. Through partnerships with Microsoft and other leading transformation organisations you will be able to play an integral part in strategy. You will collaborate on project planning, suggest future improvements to the company’s Enterprise Cloud service and propose technology solutions as part of the Professional Services team; driving good architectural practice, including the opportunity to provide benefit from your experience and knowledge in Cloud and application migration.

Reporting to the Group Professional Wholesale Services Director, the specific duties for the Professional Services Consultant will include:

• Consultancy around customer workloads and/or migrations to Cloud platforms
• You will own and be expected to drive the Modern Workplace/Managed IT sales targets by designing solutions, collateral, sales enablement training, seminars
• Collaboration on migration and discovery workshops and overall design
• Provide professional consultancy supporting around infrastructure technologies, including Microsoft Technologies, Modern Workplace solutions, Teams, Teams Telephony and Cloud
• Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies
• Develop strong collaborative relationships with Sure enterprise teams & cloud services operational team
• Liaise with the cloud team and third-party support partners on incident and problem cases
• Proactively contribute to continuous service improvement with ideas and suggestions for processes, tools and other improvements
• Mentor and guide other team members in their specialist areas of technology
• Draft and create documentation for new systems, services and technologies including procedures for handover into support
• Prioritise and manage your time alongside stakeholder expectations to deliver for internal and external customers whilst balancing BAU activity and projects
• Assist commercial and pre-sales team in preparation of proposals, statement of work, and supporting documents for prospects
• Present the Cloud Services’ vision, technologies and strategy to executives, technical management, and technical engineers
• Maintain and grow relationships with staff and technology partners, to enhance customer value
• Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration, and backup/DR strategies
• Participate in out-of-hours, on-call retainer system if required
• Provide reports on performance to senior management on a regular basis

The ideal candidate for the role of Professional Services Consultant will have:

• Possession of professional level qualifications in one or more Cloud disciplines from Microsoft, AWS or VMware
• 4 – 6 Years Microsoft 365 and Azure experience
• Experience in a similar senior consultant/Pre-Sales/Architect role
• Experience of IT infrastructure, including hardware, operating systems, storage, virtualisation, security devices as well as backup and replication technologies
• Server Migrations from on premise to cloud infrastructure, including application migrations and supporting infrastructure and technologies
• Microsoft 365, provisioning, and migration including DNS, AD, OneDrive and other integrated infrastructure requirements
• Proven background of providing great customer service
• Demonstrated ability to effectively communicate by phone, in person or written
• Show initiative and acts independently to resolve problems
• Demonstrated high levels of accuracy with excellent time management and organisational skills
• Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
• Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
• Knowledge and experience of ITIL, ISO27001 and PCI-DSS advantageous