Oracle Program Manager/Director (UK Public Sector) – Permanent – London/Reading, UK

Cactus IT Solutions UK Ltd

Oracle Program Manager:

Responsible & Accountable for Stakeholder management, gross profit margins, successful contract execution, escalation & dispute management & value creation.

Strongly focused on managing Oracle ERP programs at an enterprise level.

• Stakeholder management –
  • Customer(s): Executive Sponsors, Programme Director, Business Head’s
  • Partner(s): Oracle CSM, Oracle PSM & Directors of other partners
  • Mastek: Vertical leads, PM’s, SA’s, project teams & support functions
  • Internal teams:
    • Lead & review fulfillment of resource needs for the projects.
    • Final authority to onboard/offboard resources, any resource movement across shores.
    • Frequent review of team’s performance & quality checks.
    • Co-ordination with pre-sales & account managers to mine new opportunities with existing customers.
• Gross Profit Margins –
  • Ensure programs are executed within timelines, efforts & budget (within sales gross profit margins/agreed profit margins).

NOTE: Any slippages on GP margins beyond sales GP should be approved by vertical leader.

• • Responsible for month-on-month revenue & resource forecast till program closure and ensure minimum to no variance.

NOTE: Any fluctuations on monthly revenue numbers beyond 2-3% (between forecast & actuals) should be presented to vertical leader along with a justification.

• • CR’s should be approved as per the agreed rate card. Any discounts beyond 5% should be approved by the vertical leader as rate cards are already discounted.
• Successful Contract Execution –
  • Detailed understanding of every clause in the contract.
  • Review Bill of Materials, SOW & ITT responses as part of handover along with PM’s & SA’s.
  • Review other key elements and ensure the team operates within these scope elements. (See project managers section on other key elements)
  • Review of various logs periodically & ensure all parties are appraised on risk register & timelines audit log reports.
  • Ensure the project team follows the required quality & sanity checks.
  • Maintain program level risk register & come up with mitigation plans.
  • Coverage of CRs for every slippage due to customer/scope changes.

NOTE: Timely signoffs are a must and need to take hard calls along with vertical leader if signoffs are not provided in time.

• • Work with customer & account manager on executing additional scope elements mentioned in contract.
  • Co-ordinate with account manager on addressing CSR commitments as part of contracts.
• Escalation & Dispute Management –
  • Handle program level escalations.
  • Appraise vertical leader & account manager on all critical escalations.
  • Co-ordinate with vertical leader, account manager, customer & legal team for dispute management which involves commercial discussion/negotiations.
• Value Creation –
  • Going beyond SOW without compromising GP%.
  • Review of VBA Reports/KPIs and guide team on fine tuning messaging.