Operations Administrator

Dartford, Kent
Restore Datashred

Restore Datashred are currently looking for an experienced administrator to report into the operations supervisor on all branch level administration tasks.

With an emphasis on first class customer service you will ensure that all enquiries are dealt with quickly and accurately, and all daily and weekly tasks are completed within the relevant time scales.The role will require a significant amount of problem solving, planning and resolution.

RESPONSIBILITIES

• Deal effectively with internal and external customers and liaise with other staff members to ensure that customer requirements are met efficiently
• Input incoming orders and contracts into the relevant computer system
• Liaise with the Operations Supervisor regarding routes planning and add additional visit requests by customers to existing routes to maximise route efficiency
• Report any discrepancies on route paperwork swiftly and make account amendments as required
• To complete company paperwork accurately and promptly in line with company procedures
• Assist the Operations Supervisor with vehicle management, which will include manage vehicle daily defect sheets, check and file tachograph and record fuel receipts
• Processing of key system and route clear downs
• Process and monitor parking fines ensuring accurate records are kept
• Allocate workloads to drivers as appropriate
• Assist the Operations Supervisor with the driver debriefing at the end of each day
• Ensure timely and proactive communication with service drivers throughout the working day

ABOUT YOU

• Good communication skills, both written and verbal
• Excellent telephone manner
• Ability to apply the principles of customer care.
• Highly competent in standard software packages and willing to learn new ones
• Ability to prioritise own workload
• Able to maintain confidentiality and discretion at all times
• Previous experience in a fast paced customer focused environment
• Ability to work under pressure showing flexibility when required

BENEFITS

• 23 days annual leave
• Access to our benefits portal offering a variety of discounts and offers

We are one of the leading providers of data destruction in the UK, with secure shredding centres across country providing scale, efficiency, and unrivalled value to our customers.With both on-site and off-site destruction services, the Datashred team is flexible and customer focussed. We have a clear vision to be the number one choice for secure destruction and recycling if confidential material. And we can only achieve this with the support and enthusiasm of our team.

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We’re also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.