Operational Support Assistant

Peterborough, Cambridgeshire
Hales Group Limited
Operational Support Assistant – Homecare Mobilisation Team£26,000 per annum, OTE £30kFull timePermanentLocation: UK based (Central Midlands, Yorkshire and North) Applications considered in areas from Peterborough to Leeds. We are currently seeking a motivated and experienced Operational Support Assistant to join our team to work across the UK. As an Operational Support Assistant will play a crucial role in assisting the mobilisation team with coordinating new care projects and maintaining quality assurance across our operations as new contracts are implemented.Please note this position will involve working away from home for the mobilisation phase or each project (an estimated period of 8-10 weeks at a time) (accommodation provided).Key Responsibilities:

• Assist with the mobilisation of new care projects, ensuring all necessary resources are in place for a successful launch.
• Coordinate the setup of new care services, ensuring all client needs are assessed and recorded effectively on our digital care management systems .
• Manage the integration of new clients and caregivers into our rostering system, creating initial rosters in the most efficient way, providing training and support to new branch staff as needed.
• Act as the primary point of contact for new clients and their families, providing support and information, during the transition phase.
• Implement and oversee quality control systems in new and existing packages to ensure compliance with health and safety standards.
• Conduct reviews, audits and routine checks to monitor the quality of care and adherence to protocols in line with the transitional plan
• Support the resource with recruitment, training, and placement of staff to ensure that care visits are delivered as scheduled and in line with service user preferences.
• Develop and maintain schedules for staff and services to ensure optimal coverage and quality of care.
• Coordinate with other departments (e.g., IT, HR, Finance) to ensure support systems are integrated and functional during the mobilisation phase.
• Manage digital care records and documentation related to the service in line with company policies
• Support the onboarding of new branch staff to assist with an effective handover to the permanent local team
• Between mobilisations work with the quality team to support the organisations ongoing quality improvement programme by supporting branches, carrying out audits and mentoring teams as appropriate

Requirements:

• Availability to work away from home for the mobilisation period (an estimated period of 8-10 weeks at a time)(accommodation provided).
• Proven experience in the care industry, particularly in roles related to care coordination or quality assurance.
• Strong understanding of healthcare regulations and standards.
• Ability to handle multiple projects efficiently and adapt to new challenges.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and digital care management systems.

Application Deadline: 28th June 2024. For more information on this vacancy, please contact Megan Reeve on or