Night Porter – The Coat and Bear, Newbury

Newbury, Berkshire
Heartwood Inns
Night Porter – The Coat and Bear, Newbury

Night Porter – The Coat and Bear in Newbury, RG14 5EU

13.50 per hour

Flexi Contract – 2 – 3 Nights a Week

Core hours 11 pm – 7 am

Starting October

Are you a dynamic and passionate hospitality professional ready to immerse yourself in the legacy of culinary icon Raymond Blanc? If so, we invite you to be a part of Heartwood Collection’s newest concept and opening.

This marks a hugely exciting new chapter for our business and a big step forward for Heartwood Collection.

Heartwood Collection has a long-standing reputation for excellence in the hospitality industry. For our guests, this excellence resonates in the quality of our food and our service. For our employees, this commitment to excellence is integral to the way we train, support and reward our people. We pride ourselves on having some of the best people in the business working in our brasseries, pubs and our head office.

At our heart is a strong sense of family and within that environment, we nurture and encourage our people to be the very best they can be and to strive to achieve even more.

Role Overview and Responsibilities

The Night Porter is responsible with the night managers for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.

• Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
• Assist with late guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
• Conduct and support night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the Management.

Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.

• Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
• Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law

Night Manager – What we offer:

• Stepping Stones – Our industry-leading training and development platform which supports progression for those who want it
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food at any Heartwood Inns or Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
• Enhanced Maternity and paternity package
• 28 days of holiday
• Refer a Friend Bonus up to 1500
• Discounted company gift cards
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme
• Instant access to pay you have already earned through EarlyPay

Night Porter – The Ideal Candidate:

• A genuine passion for the hospitality industry, with experience in hospitality management, and a hands-on approach
• An ability to balance health, safety and security requirements with service and standards delivery and guest expectations
• Strong interpersonal skills for diplomatically handling staff and customers, people-focused
• Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise
• To be fully conversant with property fire management procedures
• A trustworthy individual and a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation

Heartwood Collection is already an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. We are now expanding the concept into rooms. Our Brasserie Blancs, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) are renowned for being a home-from-home.

Heartwood Collection is a multi award-winning hospitality group:

– Sunday Times Best Places to Work winner 2024- Double winner at the Publican Awards 2024 – R200 – SRA 3 star rated – plus many more!