Neighbourhood Housing Officer

Ashford, Kent
Service Care Solutions

Neighbourhood Housing Officer

Location: Ashford Borough Council
Salary: 16.75 PAYE – 20 LTD. P/H.
Contract Type: Temp

Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.

The Role

As a Neighbourhood Housing Officer, you will:

• Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
• Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
• Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
• Promote community cohesion and engagement through active collaboration with tenants and residents.
• Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
• Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
• Assist with income management, ensuring rent accounts are effectively maintained.

Key Responsibilities

• Address ASB in partnership with agencies such as the Police and social care.
• Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
• Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
• Provide support for succession, assignment, and amendments to tenancy agreements.
• Represent the Council in court for possession cases and enforcement actions.

What We’re Looking For

We are seeking a candidate who has:

• Experience in housing management, including rent arrears collection and estate management.
• A strong understanding of housing-related legislation, ASB management, and welfare benefits.
• Excellent communication skills to build effective relationships with tenants and stakeholders.
• The ability to work independently and as part of a team, adapting to changing circumstances.

Desirable Qualifications:

• HNC/HND or degree in a relevant field.
• CIH qualification or equivalent housing-related certification.

Why Join Us?

Ashford Borough Council is committed to fostering community well-being and creating sustainable neighbourhoods. You will have the opportunity to make a tangible impact while working within a supportive and forward-thinking team.

How to Apply

If you have the skills and experience to excel in this role, we’d love to hear from you! Please submit your application by insert deadline date .

Join us in making a difference in our community.