Medical Administrator City location Hybrid 24 days A/L

Canterbury, Kent
Office Angels

If you have exceptional Administrative skills and enjoy working within the medical sector then we have an ideal opportunity for you.

This position is working for a reputable professional organisation, in the centre of the beautiful city of Canterbury, close to local shops and food outlets to enjoy or a walk by the canal and Cathedral on your lunch break.

Please find all the details below:

Job Title: Medical Administrator

Hours: Monday – Friday 9am – 5:30pm

Salary: 24,500 – 25,500

Hybrid: 1 day working from home, once you pass your probationary period

Location: Canterbury, Kent, close to public transport

Excellent Benefits:

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back an additional 4 days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including ‘pastry Mondays’.
• Funded social events.
• Staff well-being bursary scheme.

Your duties as a Medical Administrator would be:

• Answering telephone calls and responding to email enquiries.
• Contacting clients to ensure they are engaged with the process.
• Ensuring that the highest level of customer service is provided to every individual.
• Completing detailed and accurate records of every client contact.
• Escalating more complex enquiry calls to the appropriate colleague.
• Accurately and efficiently uploading documentation to online patient management system.
• Liaising with GPs/other services where relevant via telephone and email.
• Effectively managing situations where conflict may arise.
• Effectively using online patient management system to move patients through their journey.
• Accurately inputting data to excel spreadsheets as required.
• Reporting feedback or incidents to quality management.
• Maintaining up to date and detailed knowledge of the whole service as relevant to area of work.
• Working towards meeting KPIs which may vary depending on area of work.
• Supporting operations staff to carry out audits against KPIs.

Skills/experience required:

• Experience of working within a customer focused administration role
• Previous experience working within a Medical/Hospital/GP/111 or similar environment is essential
• Ability to work under pressure whilst maintaining a calm professional demeanour
• Committed to providing the best quality service and achieving the highest standards of client care.
• Outstanding communication skills and the ability to communicate with diverse groups of individuals.
• Able to establish and maintain productive professional relationships with colleagues.

Next steps:

If you have the above skills and experience then please apply today – this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.