Lettings Advisor

GCB Recruitment

Our client, an industry-recognised professional body, are looking for an experienced Lettings professional to join their team in Warwick. The role is a phone based role and will be helping and advising Lettings Agencies across the UK, with queries and regulatory issues. Therefore a knowledge of the Lettings industry is advantageous along with a good phone manner.

This role isn t your standard Lettings Agency role as this can offer hybrid working and the opportunity to join a reputable brand.

Working hours of a Lettings Advisor:

• Monday to Friday 9 am 5 pm
• Hybrid role – 3 days in the office, 2 from home

The successful Lettings Advisor will be offered:

• £25,000 Basic
• KPI Bonus
• Annual Salary Bonus
• On Target Earnings of £26,500
• Career progression
• Ongoing Training & Support
• Free Parking

Lettings Advisor Team requirements:

• Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law
• Ability to listen and interpret member enquiries, and signpost to relevant advice.
• Exceptional Customer Service skills with excellent verbal and written communication.
• Proficient Microsoft Office.
• Ability to work under pressure to meet SLAs.

Duties of a Lettings Advisor will include, but will not be limited to:

• Answer telephone calls from members and provide support.
• Keep accurate records of discussions updating the membership CRM system.
• Promote/signpost factsheets, FAQs and guidance on legislation and policy developments.
• Feed information to help the creation new resources for members.
• Provide support on the completion of existing legal documents and templates.
• Escalate complex L&T legal queries ensuring an accurate timely handover.
• Keep up to speed with changing policy & legislation and the wider challenges facing the property industry generally, and L&T in particular.