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Implementation Manager
Dartford, London
TechNET
Implementation Manager
Remote
Salary up to 60k Plus 10k bonus
Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact.
They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you’ll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes.
You will be responsible for the following:
- Coach team members in best practices, fostering continuous development.
- Motivate your team to exceed onboarding targets and KPIs.
- Harnessing a Collaborative environment that enables the team to thrive.
- Lead recruitment making sure high talent is brought into the business
- Champion onboarding across the business, focusing on building great experiences.
- Develop and deliver onboarding improvements, aligning with product teams and other regions.
- Identify areas for improvement and growth by analysing customer feedback.
- Work with teams across the business to achieve the best customer outcomes.
- Partner with teams to refine pipelines and management tools.
- Stay informed of industry trends and onboarding best practices.
- Maintain a deep understanding of the customer experience through feedback and team shadowing.
Qualifications:
- Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment.
- Prior Experience in growing a high performing team and driving continuous improvement
- Excellent communication and interpersonal skills.
- Experience in managing multiple priorities and projects at once
- Experience with change management and driving customer adoption of new technologies.
- Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms.
- Problem-solving mindset with strategic thinking capabilities.
- Proficiency in office software (e.g., MS Office, Slite, Slack).
- PMP, PRINCE2, or other project management certifications are a bonus
