Homeownership Officer

Croydon, London
Greenacre Recruitment Ltd

Home Ownership Officer

Location: South London

Salary: 25.00-30.00 per hour

Duration: 6 months interim

Greenacre are pleased to be supporting a social housing organisation, based in South London, with their recruitment of a Home Ownership Officer.

The Home Ownership Officer will be directly responsible for the management of all shared ownership and leasehold schemes, from the development stage to handover through to ongoing management and for mixed tenure schemes which also include London Living Rent, Affordable rent and social rent.

What will you do in the role?

• To be the main point of contact and responsible for the delivery of effective housing management services to shared owners and leaseholders, in liaison with internal departments, external agencies partners and contractors
• To be responsible for income recovery for homeowners, shared owners, and leaseholders as well as London Living Rent, Affordable rent and social rent residents within given patch
• Working with the operational managers to develop and review homeownership policies and procedures and providing support and guidance on these areas to other members of the operational teams.
• To provide excellent customer service and ensure high levels of homeownership satisfaction.

Who would excel in this role?

• Experience of dealing with Section 20 notices, sale enquiries, land registry queries, landlord consent applications, alteration requests and other legal queries.
• Experience of income recovery and management of rent arrears across different client groups.
• Understanding of the procedures around service charges for leaseholders and shared owners and how to manage non-payment of these.

To discuss this role in more depth, please phone Kelly Power on (phone number removed)

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.