Guest Relations Executive

Duval Associates

Guest Relations Executive (Night Shift) Customer Concierge Customer Relations Customer & Site Supervision! Hospitality Front of House
SUNDERLAND – This role is for a local, proactive night-worker with excellent customer service – can do – get stuck in! Great team!
24-bedroom property, part of an exciting gaming and events venue! Buzzing role in a wicked gaming / esports business!
This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison.
Great hourly rate 4 on / 4 off rota Exciting industry Online Gaming Esports Community focus loads happening Get involved in the hospitality side!
Speak to asap

Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub!

Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland.

Apply now, start July 2024, speak to for more on this ace opportunity!

The Role:

• Assist the building Operations Manager
• Walk-abouts, check security and maintenance, report any issues
• Front of house and guest relations
• Security
• Preparations for the next day s arrivals
• Assist events team as required
• Cleaning and basic maintenance

Duties:

• Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
• Follow and deliver all security procedures including patrols.
• Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
• Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
• To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
• Awareness of all tariffs, facilities, current activities and events.
• Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
• Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
• Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
• Any other reasonable tasks allocated.

Key Skills and Qualifications Required:

• Excellent communication skills and a strong guest focus
• Willingness to undergo enhanced DBS checks and safeguarding training
• Computer literate (training for internal computer systems will be provided)
• Ability to report and record events as they occur
• Confident to communicate security protocols to those who may be unaware
• Reliable, watchful, patient, diligent and diplomatic
• Proactively able to use initiative and seek guidance where necessary
• Previous events and hospitality experience would be beneficial
• Good organisational skills and well-honed ability to follow procedures
• Actively uses social media platforms such as LinkedIn for business networking and industry updates

Exciting opportunity in a wicked business! Speak to Chloe asap