Canterbury, Kent
Construction Jobs
Mech Tech Professionals is actively recruiting for a Field Service Engineer for our Construction Machinery servicing and distribution client.
Reporting to the Service Supervisor, the main objective of the role will be to effectively and efficiently carry out diagnostics, service and repair of machinery within the geographical area, ensuring first class service to both internal & external customers.
Be the Engineer responsible for seeking revenue opportunities and discuss these with customers, Customer Support Representative’s and the Line Manager.
This is a home-based role which will require travelling around the Kent areas.
Main responsibilities will include:
* To self-manage the service and repair of construction equipment or miscellaneous equipment within the geographical area, maintaining safe working practices throughout.
* Identify mechanical problems, using technical knowledge and computerised diagnostic equipment, offering guidance and advice to the customer.
* Carry out all work in line with quotations and time guides, highlighting to management and customers where additional work may be required.
* Be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress.
* Ensure software updates are installed as new versions are released.
* Accurate completion of systems / paperwork (including but not limited to oil sample reports, Matris readouts, component failure reports, Engineer Report Generator’s)
* Complete Personal Digital Assistant’s and electronic timesheet inputs in ‘real time’ providing comprehensive details of the work undertaken.
* Order parts for work as necessary and to return parts in a clean condition and at the time of job completion, to aid the efficient invoicing of workshop jobs.
* Carry out duties in a commercially focussed way, seeking additional service revenue opportunities and promoting the company’s aftermarket solutions.
* Maintain a sufficient personal toolkit to enable you to carry out the job effectively.
* Company tooling (including but not limited to)
* Laptops, tablets, specialist tooling and lifting equipment), ensure defects are reported, use is in line with current test periods and in line with instructions/training.
* Assist and coach colleagues with technical support and guidance where necessary
* Provide a smart and professional appearance, wearing appropriate work wear and Personal Protective Equipment (PPE), and to ensure housekeeping in your work area and van is of a high standard.
* Have the flexibility to work overtime as and when necessary and to honour reasonable call out requests.
* Attend any relevant product/systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties.
* Work in accordance with the company’s standards of health, safety, quality and environmental care.
* Any other duties that may be reasonably requested by management
To be considered for this position, candidates must hold the following qualifications and experience:
* Hold a formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics (i.e., NVQ 3/C&G)
* Have relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Have advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and eATS
* Welding and fabrication experience desirable
In return, you will receive a competitive salary, Mercedes company van, Laptop, mobile and benefits to include pension, Health and dental care.
Mech Tech Professionals is operating as an Employment Agency.
Once you apply to this job, your application will be reviewed by Mech Tech Professionals. If your application is successful, a consultant will be in contact with you within the next 7 days. If you do not hear from us within 7 days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.
All candidates registering with Mech Tech Professionals will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position