End User Support Specialist

Thame, Oxfordshire
Planet Recruitment

Global IT end-User Support Specialist

Thame

35,000 per annum, Permanent

COMPANY BENEFITS:

• Generous holiday allowance
• Generous pension scheme
• Performance recognition rewards
• Flexible hours
• On-site gym and shower facilities
• Life assurance
• Company health benefits

We are recruiting for a Global IT end-User Support Specialist for a world-renowned international company based in Oxford.

The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all companies within the group. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience.

The Role

• Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Review content on the existing website, making recommendations for what should be retained, revised/refreshed or removed
• Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities.
• Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support. Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment.
• Troubleshoot hardware issues and perform upgrades based on performance monitoring.
• Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact.
• Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact.
• Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement.
• Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders.

Skills, Experience & Knowledge

• Excellent knowledge of Office 365 and MS Operating Systems
• Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange
• Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies
• Experience using ITSM tools such as ServiceNow.
• Proven ability to troubleshoot and resolve both hardware and software technical issues.
• An enthusiastic commitment to delivering and maintaining a positive End-User Experience.
• An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big.
• Excellent communication skills, both written and verbal, together with polite telephone manner

Minimum Qualifications, Knowledge, and Experience:

• Degree in an IT related subject
• 2+ years’ experience in an IT End-User Service or Desktop Services role
• ITIL3/ITIL4 Certification, or 2+ years’ equivalent experience in an IT Service Management
• An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS,
• AD), including administration and operation.
• Experience of Microsoft 365 Deployment and Operations
• An understanding of Microsoft Azure Cloud Eco Systems and Services
• Operational experience of ServiceNow (ITSM – Incident Management; Change Management;
• Request Fulfilment).
• An understanding of Information Security (InfoSec) and Cyber Security fundamentals

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.