E-Commerce Co-ordinator

Hawkinge, Kent
Recruitment Solutions (Folkestone) Ltd

Great new position for an E Commerce Co-ordinator with an established manufacturing client in the area and is offering attractive hybrid working.

The role is considered ideal for an enthusiastic customer focused individual, with strong administrative capabilities.

However, any level of e-commerce customer service experience (ie. especially with Amazon), would be helpful.

An inclination towards digital platforms and customer engagement, together with a desire to gain further experience within a fast paced business to business environment, is key.

You must be keen to learn, progress and grow with the role, as the business expands

Position Overview:

The E-Commerce Co-ordinator is placed within a busy Logistics/Customer Fulfilment Department.

The E-Commerce Co-ordinator will act as the key liaison point between our clients customers (ie. Amazon in this instance), their logistics providers, and their internal teams and is required to support this growing channel within their business.

Responsibilities will include but are not limited to:

The provision of excellent levels of customer service and management of orders.

Daily order entry onto their system (SAP this can be taught)

Checking the validity of orders by thoroughly checking delivery addresses, products, prices and stocks and confirming back on the customer portal

Obtaining automatic shipping notes

Controlling the release of orders to third party Distribution Company top ensure customer delivery dates are met

Control of customer invoice queries, query investigation and challenging any non-compliance issue managed on the customer portal

Liaise with third party distributors to obtain evidence to support any investigations

Collation, checking and filing of orders once dispatch is confirmed

Support colleagues within the customer service team including back up support on all Amazon markets and other customers

Any other tasks required by the E-retail team on an ad hoc basis

Skills & Knowledge, we are seeking

Good IT skills required (MS Office including Excel) with the aptitude to work on their in-house system SAP

A positive attitude and enthusiasm towards problem solving essential

Any knowledge of Amazon vendor system an advantage

Experience of data entry onto a mainframe considered helpful

Capability to relay information effectively internally to colleagues and externally to customers.

A strong team work ethic a must!

Reasonable levels of numeracy, confidence with figures with a strong attention to detail and capability to self-check work

Excellent interpersonal skills, both written and verbal communication.

Package Details:

An attractive salary is available, depending on experience.

37 hours per week: Monday Thursday 9am 5pm, Friday 9am 4:30pm, with 45 minutes lunch break

24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year)

4% All Employee Bonus Scheme (discretionary)

9% matched contribution pension scheme

Healthshield- Medical/Health cash back scheme

Based in Folkestone hybrid working available.

If you would like to apply and have the ability to apply yourself to this position, please email an up to date CV as a Word document and you will be contacted asap in order to discuss in further detail.

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