Customer Success Executive

City, Leeds
Lucy Walker Recruitment

Are you passionate about delivering exceptional customer experiences? Join a growing team in Leeds City Centre that’s revolutionising organisations through cutting-edge technology! We’re seeking a Customer Success Executive to be the cornerstone of our client’s post-sale customer relationships.

This is an excellent opportunity for someone looking to develop their career in a fast-paced, supportive environment within an exciting technology field. You’ll receive comprehensive training and support to ensure your success in this pivotal role.

What you’ll do as a Customer Success Executive:

• Manage all aspects of post-sale customer interactions, ensuring smooth order processing and proactive communication
• Build strong relationships with customers, delivering an outstanding experience from purchase to delivery and beyond
• Handle incoming inquiries via phone and email with professionalism and expertise
• Process and track customer orders with meticulous attention to detail
• Collaborate with the sales team to ensure seamless customer handover
• Manage stock levels and coordinate with the purchasing team as needed
• Contribute to continuous improvement of customer success processes

What you’ll need:

• Previous experience in a customer success or service role, preferably in an office setting
• Excellent written and verbal communication skills
• Proficiency with MS Office and CRM systems
• Strong problem-solving abilities and attention to detail
• A proactive, adaptable approach with the ability to prioritise tasks effectively
• Eagerness to learn about the industry and grow professionally

What they offer:

• 26 days holiday & bank holidays
• Monday to Friday work week with early finish on Fridays
• Pension and share scheme
• Health benefits and corporate perks
• Free snack bar!
• Excellent training and development opportunities

We’re looking for a team player with a strong, outgoing personality who can work independently and contribute new ideas. If you’re passionate about customer success and eager to grow your career in a dynamic, technology-driven environment, we want to hear from you!

This role is fully office-based in Leeds City Centre. Please only apply if you are comfortable with this working arrangement.

Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.