Customer Services Administrator

Firmin Recruit LTD

Firmin Recruit is excited to be working with our long-established manufacturing client based in the London, SE5 area. Due to business growth our client is now recruiting for an experienced Operations Administrator to join their friendly hard-working team.

Are you an experienced Customer Services Administrator looking for a new challenge this role may be one for you.

Our client has over 40 years of working within the precious metals industry. They have experienced 25% profitable growth year on year over the last 5 years, are a medium-sized company, and exceed a 12-million-pound turnover.

A family-owned business that still has members involved at the Board level, and the MD has shares in the company. They are an ambitious organisation looking to establish £25 Million by 2025 and a great company to work for.

Hours: 9:00 5:30 Monday Friday

Benefits: 23 days holiday & Bank holidays, Pension, Parking, Company Events etc

Due to business growth, we are currently recruiting for an experienced Customer Services Administrator to join the Operations Admin Team. The role will involve supporting the Operations Order Process Manager and the Operations department.

Key Responsibilities:

• Process customer orders for coins, medals, and chocolate through to completion
• Update Excel sheets and ERP system for order tracking
• Raise purchase orders and send to 3rd party suppliers
• Use project handover to create new items on ERP system
• Raise sales orders
• Generate works orders, ready for production
• Send order confirmations to customers
• Process customer rejects/discrepancies
• General administration and customer services duties
• First point of contact for general office telephone calls

Suitable Candidates:

• Minimum three years experience in a similar role is essential
• Excellent attention to detail with a methodical approach
• Good problem-solving skills and the ability to multi-task
• Strong communication skills
• Good telephone manner
• Ability to work well within a team environment
• Successful candidate needs to have strong Data entry and ERP/CRM (stock management) experience is desirable

If you have the necessary skills and would like more information about this role, please send your CV.

Firmin Recruit are an agency working on behalf of our client.