Customer Service Planner Social Housing / Repairs

Dartford, Kent
Hays
Customer Service Planner – Repairs & Maintenance

Your new company

Our client is a major player in their field and, due to continued growth, they are looking to expand their customer service team.

Your new role

Working as part of a team, you’ll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure contractual Service Level Agreements are met and customers have a clear understanding of proposed timescales. You will excel at dealing with residents as part of the back-office, using a range of communication methods, including telephony and email.Using a bespoke system, you’ll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, liaise with customers and those who have suffered service failure, where your role is to instil customers’ confidence.

What you’ll need to succeed

Proven experience of scheduling/planning disrepairs, Voids or complex works.Competent in communicating with direct operatives, subcontractors and residents.Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.Planning knowledge of what works can be sequenced or can be undertaken concurrently.The ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.Good level of written EnglishGood computer skillsGood project management skillsAbility to communicate with different stakeholders at different levelsPassionate about service delivery and customer satisfaction.

What you’ll get in return

26 Days Holiday & Bank HolsBonus schemeEnhanced Pension PlanHealthcare Cash Plan (Including 24hr GP)Life Assurance & Accident CoverShare SaveEnhanced Maternity & Paternity PayWork Perks Discounts & VouchersBuy & Sell HolidayFlexible Working & Flexible Bank HolidaysCycle to WorkVolunteering (2 days paid)Learning & Development OpportunitiesExtensive Wellbeing Support, including EAPLoyalty & Values AwardsFunded Professional Subscription

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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